Job Description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.


Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.


For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.

What's this role about?

As part of our Retail team, you'll be joining our store in Meadowhall on a full-time basis as our Sales Manager on a fixed term contract, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

Supports the team to positively promote the brand

Supports the team in representing the brand with their personal styling

Educates the team on our brand identity and ways of working

Supports the team through change

Works well under pressure

Ensures the team understand and conduct themselves in line with our brand values

Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained

Communicates relevant company news to the team

Supports the team to deliver an elevated service experience

Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints

Sets the team up to prioritise the customer, making sure that they always feel appreciated and valued

Educates the team so they can inspire and advise customers about all available products and services

Ensures the team build and nurture customer relationships, increasing a loyal customer base

Helps the team keep up to date with all product, fabrics, design direction, latest trends to
inspire and style outfits to suit the customers

Supports the team to achieve targets and deliver expected results

Understands store targets, budgets and KPI levers

Motivates and helps the team to deliver personal sales targets and KPI's

Supports the team to use all tools and services available to achieve personal targets

Meets deadlines by planning, prioritising and effectively delegating

Drive sales using all commercial reports to take necessary action

Helps the team to understand what is required of them in their role and the impact they have on the business

Supports the team maintain

a safe and operationally

efficient store environment

Supports the team in adhering to all company policies and procedures

Complies with all health and safety checks and procedures in store

Ensures the store is opened and closed safely and efficiently

Actions replenishment and deliveries within deadlines

Meets all online and stock-out deadlines

Investigates and resolve any operational issues i.e. till discrepancies, stock loss

Ensures BoH areas are maintained correctly in line with the company standards

Deploys the team effectively across the store to complete required tasks and meet deadlines

Supports the team to

become a high-performing

team

Adapts their communication style for individuals Has a high level of emotional maturity to get the best from themselves and their team

Provides clarity when providing instructions or giving direction

Recognizes achievements gives praise as well as constructive feedback to improve performance

Resolves any performance issues within the team and takes appropriate action i.e. using ROC's

Completes training and regular performance conversations, setting clear goals

Helps the team to think for themselves by asking questions

Encourages the team to share their point of view

Knows when to escalate difficult situations to management

Contributes to a diverse and inclusive environment

What we'll do for you

Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities

Apply now to start your story at Reiss...


#WeAreReiss


We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.


It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.


We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.