Job Description

Additional Information

Job Number

25127161

Job Category

Sales & Marketing

Location

Sheraton Skyline Hotel London Heathrow, Heathrow Airport, Bath Road, London, England, United Kingdom, UB3 5BP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

JOB SUMMARY

Proactive target oriented role reporting to the Sales Leader. This role is focused on Groups & Events and managing relationship with the MICE Agencies. The Sales Manager role involves a combination of new business prospecting and account management with the strong focus on New Business Development. Proactively manages relationships with multiple stakeholders. Works in-conjunction with the Global Sales office (GSO) / National Sales Team (NST) and sales team to ensure sales account revenue targets are achieved through strategic account management. Actively upsells each business opportunity to maximize hotel revenue and increase Sheraton Skyline Hotel's market share. Achieves personal and team related revenue goals. Handles numerous accounts and in charge of MICE Third Party websites performance. Responsible to support Marriott's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales and hotel revenue objectives.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR


2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Proven leadership skills in supervising and managing teams MICE Sales and Account Management experience Knowledge of Marriott sales systems, including PMS, Opera, Sales and Catering, Marsha and any other sales/event system applicable In-depth understanding of sales activities that drive Revenue, GOP and Profit (to achieve and exceed BP forecasts and targets)

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Develops Group and Events segment to achieve and exceed hotel financial goals In charge of delivering/exceeding hotel annual catering and social events budget Works collaboratively with Global Sales Organization and National Sales Team to ensure sales efforts are coordinated, complementary and not duplicative Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, sales presentations, sales trips, etc. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Supports with Group and Events conversion Manages and develops relationships with key internal and external stakeholders He/she has excellent negotiation skills and ability to influence others Representing Sheraton Skyline on industry events

Managing Sales Activities

Assists in delivery and development of sales/marketing activities for the Sheraton Skyline Hotel Assist Sales Leader in execution of the hotel Annual Sales Intensity Plan Participates in sales calls with members of sales team to acquire and/or close new or existing business Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence) Understands and actively utilizes company marketing initiative/incentives to close business, achieve revenue objectives and establish or maintain loyalty Maintains customer loyalty by delivering service excellence throughout each customer experience and providing timely feedback Works with customers to align preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty Maintains positive relationships with clients to encourage repeat and recurring business Leading and implementing Marriott Meetings and Groups initiatives, Analyses and evaluates current client base in order to identify changes/trends in the hotel industry

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

Identifies new business to achieve revenue goals Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them Closes the best opportunities based on market conditions and location needs Gains understanding of the locations' primary target customers and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution

Providing Exceptional Customer Service

Services our customers in order to grow share of the account Executes and supports the company's customer service standards Provides excellent customer service consistent with the daily service basics of the company Sets a positive example for guest relations Interacts with customers to obtain feedback on product quality and service levels

Additional Responsibilities

Performs other duties, as assigned, to meet business needs.




At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

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