Job Description

Salary & Commission:

35K basic, 5% commission on new business contracts for 1st yr value - this includes expansion into colleges i.e if we win their catering contract that we don't have to date

Overview

We are seeking a dynamic and results-driven Sales and Marketing Manager to lead our growth in the commercial laundry and textile sector. This role is pivotal in maintaining strong customer relationships, driving new business, expanding existing accounts, and delivering effective marketing strategies.The successful candidate will balance commercial ambition with operational awareness, ensuring that sales growth aligns with our production capabilities and quality standards.

Hours

- 9-5 / minimum 2 days on the road visiting customers / `1 day in the office / 2 days remote

Key Responsibilities

Customer Relationship Management

Maintain strong, long-term client relationships across all accounts. Conduct quarterly face-to-face reviews with every customer to ensure satisfaction and identify growth opportunities. Manage and resolve customer complaints efficiently, ensuring issues are logged and tracked through the CRM system.

Sales Growth & Business Development

Increase sales of new laundry contracts, with a strong focus on colleges and high-end hotels. Drive new business acquisition while expanding our footprint within existing customers. Achieve sales targets as set out by the directors, with clear strategies for growth. Support and work closely with the Sales team to ensure targets are met, leads are followed up, and deals are progressed effectively.

Textile Sales

Deliver overall growth in textile sales (duvets, pillows, soft furnishings, etc.) in a way that does not adversely impact laundry production. Build strong supplier relationships to ensure we provide the best quality, cost-effective products to customers.

Marketing & Brand Visibility

Develop, plan, and execute marketing campaigns to support business growth and customer engagement. Improve brand visibility across

digital channels (social media, website)

and

physical presence

(events, signage, printed materials, etc.). Organise and host promotional events to attract and convert new business. Manage brand presence and ensure consistent messaging across all platforms.

CRM & Data Management

Own and manage the CRM system, ensuring all customer data, opportunities, sales activities, complaints, and personnel details are accurately recorded and maintained. Use CRM insights to inform sales strategy and reporting.

Technology & Process Improvement

Provide input into technology improvements that enhance customer tracking, contract management, and overall sales efficiency. Collaborate with operations to identify and implement technology that improves production processes and customer experience.

Collaboration & Operational Alignment

Liaise closely with operational management to ensure new business opportunities align with production capacity and operational goals. Maintain regular communication with suppliers and internal teams to ensure seamless delivery of customer requirements.

Skills & Experience

Proven experience in sales and marketing, ideally within commercial laundry, textiles, or hospitality services. Strong B2B sales background with a track record of achieving and exceeding sales targets. Demonstrated success in building brand visibility and managing digital/physical marketing initiatives. Excellent relationship management, negotiation, and presentation skills. Experience in planning and executing marketing campaigns and events. Strong commercial awareness with the ability to balance sales ambition with operational capacity. Proficiency in CRM systems and data management. Understanding of technology solutions that improve customer management, production efficiency, and service delivery. Ability to work collaboratively with cross-functional teams.

Personal Attributes

Results-driven with a proactive and entrepreneurial mindset. Excellent communication and interpersonal skills. Highly organised with strong attention to detail. Adaptable, resilient, and able to thrive in a fast-paced environment.

Benefits include

:

Long-term career opportunities available Staff cost of living support package - free breakfast/ lunch 28 days' holiday including bank holidays An extra day off to celebrate your birthday!! Flexible unpaid leave days may be available Mindful Employer with third party holistic support Company pension Free staff laundry/dry cleaning
Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Experience:

Sales and Marketing: 3 years (preferred)
Language:

English (preferred)
Work authorisation:

United Kingdom (preferred)
Willingness to travel:

100% (preferred)
Work Location: Hybrid remote in Witney OX28 4XZ