Job Description

Hours:

Monday-Friday 7:00am-5:00pm, alternate Saturdays 7:00am-12:00pm

Holidays:

25 days annual leave plus bank holidays

Salary:

Competitive (dependent on experience)

About the Role

We're looking for a motivated and customer-focused

Sales Office Assistant

to join our busy builders merchants team. You'll play a key role in supporting customers, handling sales enquiries, and ensuring orders are processed efficiently and accurately.

This is an excellent opportunity for someone with a strong work ethic, attention to detail, and a friendly, professional manner who enjoys working in a fast-paced environment.

Key Responsibilities

Answer incoming sales and customer service calls promptly and professionally. Process quotes, orders, and enquiries efficiently via phone, email, and at the trade counter. Provide accurate product information and assist customers with pricing and availability. Work closely with the warehouse and transport teams to ensure timely deliveries. Maintain accurate records of customer interactions and sales activities. Support the

Transport Manager

by covering transport scheduling and delivery coordination during holidays or absences.

What We're Looking For

Experience in builders merchants, construction supplies, or a similar trade environment (preferred but not essential). Strong communication and organisational skills. Confident using computers and sales/order processing systems. Ability to work well under pressure and manage multiple tasks. A proactive attitude and willingness to take on additional responsibilities when required.

Benefits

25 days annual leave plus bank holidays. Alternate Saturdays only (great work-life balance). Supportive team environment with opportunities to learn and grow. Pension scheme and staff discount.
Job Type: Full-time

Benefits:

Company pension Employee discount On-site parking
Work Location: In person