Job Description

Contractual hours

40

Basis

Full time

Job category/type

Sales Office

Date posted

31/10/2025

Job reference

REQ03772023

About Toolbank -

www.toolbankservices.com

Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail and e-commerce markets throughout the UK & Ireland.

Trading from 14 strategically sited warehouses, backed by central distribution we provide our 12,000 customer outlets with 24/48hour service on over 30,000 products via our network of specialist logistical facilities.

Toolbank, as part of the Dormole group of companies, remains a privately-owned and managed business committed to providing first class, efficient and friendly service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.

About the role

The Sales Office Clerk role is key in the organisation as it is responsible for producing all the orders for dispatch each day. Prompt and efficient order generation from customers calls and emails is essential to ensure the smooth flow of work into the Warehouse. All orders received must be actioned and processed the same day to ensure we fulfil our next day delivery obligation.

You'll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:

To be the first point of contact for all customers. To ensure we provide the best customer experience for our customer needs. Dealing with and processing customer enquiries/quotes/orders via phone/email and electronic systems making sure we deliver the best customer service possible, ensuring all the customer's requirements are met, using third party portals for order tracking. Editing and releasing sales order journals accurately to avoid errors when released into the Warehouse to ensure smooth and timely deliveries. Build and maintain customer relationships to ensure we provide a positive customer experience.

What are we looking for?

Excellent communication skills, both written and verbal. Competent with excel, word and outlook. Strong attention to detail. Able to work independently as well as in a team. Able to organise workload, think logically, and work under pressure. Microsoft 365 experience, Preferred not essential as full training will be given.

What can we offer you?

A competitive annual salary Monday -Friday 8am -5pm 33 days holiday including bank holidays Company Pension Scheme with employer contribution starting at 4.5%, increasing with service Life Assurance (6x salary for pension scheme members) Enhanced Maternity & Paternity Pay Access to free & confidential 24/7 Employee assistance programme and GP Consultations Free access to health and wellbeing app Access to tools and hardware at a discounted rate * Free Parking