Job Description

Job Ref:

CG12137

Branch:

DoubleTree by Hilton Newcastle Airport

Location:

DoubleTree by Hilton Newcastle Airport, Newcastle Upon Tyne

Salary/Benefits:

Great Salary + Cairn Staff Rate + Other Benefits!

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

27/10/2025

Closing date:

29/11/2025

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you're proud of.

About the Role:

As Sales Office Manager at Cairn Group, you'll lead our internal sales team to achieve revenue growth, boost profitability, and deliver outstanding service across the hotel portfolio.


You'll take charge of day-to-day sales operations--managing enquiries, converting leads, and ensuring your team hits and exceeds key performance targets. Your focus will be on delivering quality service while growing margin and driving strategic business from both existing accounts and new opportunities.


Working closely with the Sales Manager/Director and Cluster Revenue Manager, you'll play a central role in shaping sales strategy and delivering best-in-class results through collaboration and insight.

About You:

You will thrive at Cairn Group because you are:

A Hospitality Hero - You inspire your team with passion, positivity, and a strong commitment to exceptional service. A Service Superstar - You drive success through expert lead conversion, account management, and attention to detail. A Team Player - You motivate and develop those around you, contributing to a collaborative and high-performing culture. Cool Under Pressure - You remain composed and solution-focused, even when managing multiple priorities or deadlines. A Polished Professional - You present confidently, communicate clearly, and lead with integrity across all touchpoints. Proactive Organised - You manage systems, teams, and sales performance with precision and efficiency. Commercially Minded - You understand the importance of profit, conversion, and revenue strategy, and use data to inform decisions.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.


At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

Get Paid in Real-Time or build savings with Wagestream

: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips--all in real-time.

Stay, Relax and Recharge

: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.

Delicious Discounts

: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.

Spa Discounts

: Self-care matters! Treat yourself with exclusive

wellness

offers at our spas and leisure clubs.

Retail, Cinema Fun Discounts

: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.

Rise with Us

: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.

Superstar Awards

: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.

Long-Service Awards

: Celebrate key milestones with us, starting from just one year of service--plus enjoy extra annual leave as a thank-you for your commitment.

Recommend a Friend

: Bring great people into the team and earn a bonus when they join!

24/7 Support

: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.

Bereavement Leave

- When life gets tough, we ensure you have the time and support you need to be with your loved ones.

Pension Scheme

: Plan for your future with your pension plan, designed to help you build long-term security.

Year-Round Incentives

: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

#INDLP


Located at Newcastle International Airport, we have 179 upscale guest rooms ideal for any traveler, including deluxe rooms with runway views of Newcastle Airport. All guest rooms feature complimentary WiFi and 37-inch LCD TVs, while some include adjoining rooms to accommodate families. Our fitness room, features a wide range of modern equipment and Fratello's Restaurant features Italian inspired dishes made from locally sourced ingredients. Watch live sports at Columbus Bar and enjoy a sandwich or traditional main course from the bar menu, along with a range of delicious cocktails to excite any taste.

Benefits

Hilton Staff Rate Friends and Family Scheme

Discounted Meals on Shift

Free Parking

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Cairn Academy' Training Development Opportunities


Uniform

Cycle 2 work scheme
(* Applies to positions above minimum wage)