Job Description

Sales office Manager - Job Vacancy

J&K Aquatics are currently seeking a Sales office Manager to join our team, which is a full-time permanent position.

The Office Manager will play a crucial role in overseeing the day-to-day tele-sales and customer service operations at J&K Aquatics Ltd,

Working to a high standard to coordinate the growing teams' calls & interactions to provide customer satisfaction in a timely and professional manner.

Liaising cross department with field sales, logistics, credit control and procurement teams as required

Key responsibilities include:

Interacting with customers daily to build and maintain key relationships.

Manage the main sales mailbox ensuring prompt & accurate action & replies.

To organise incoming orders in various forms (via website / email / telephone / from on-road sales team) through onto our ERP system and ensuring orders are processed accurately and in a timely manner.

Work with the small field-based sales team (4) to ensure customers receive best possible experience and service

Utilise the CRM package appropriately to document customer interactions.

Ensure the processes for evaluating and endorsing credits / returns policies are followed.

To help identify sales opportunities and secure additional incremental business.

Act as a first point of escalation for the sales department.

Pre-Requisites for role:

Knowledge of aquatic or reptile trade. Strong communication and interpersonal skills. Good work ethic and willingness to go the extra mile to support customers and colleagues. Competent in MS excel. Knowledge of MS Navision or CRM software, would be advantageous. Desire for professional development which would entail gradually assuming overall responsibility for the complete customer service office function at J&K Aquatics.

Key Benefits:

Salary: Between 32,000 - 34,000 per annum, plus a bonus structure after successful completion of a 3-month probation period

Hours: 8.30am - 5.00pm (40 hours a week), with overtime required on a rota basis across the team

Shift Pattern: Monday to Friday (No weekend or bank holiday work)

Job Type: Permanent

Monthly Pay

Other Company Benefits:

On-Site parking

20 days holiday + Bank holidays

Company Pension

Staff Discount after a qualifying period

Christmas Shutdown

Company Overview:

J&K Aquatics is the UK's largest wholesaler, long established and well renowned in the industry. Independently owned and proud of our roots we are the leading wholesaler of some of the world's most recognised brands, operating in a highly competitive market.

Covering all the UK and Ireland we have a large portfolio of customers we service from small retailer to large groups all requiring differing levels of support.

Our Head Office is based at Junction 24, North Petherton, just off the M5 motorway.

If you think this role is for you, please send your CV to hr@jnk-aquatics.co.uk or apply via Indeed

Job Types: Full-time, Permanent

Pay: 32,000.00-34,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person