Job Description

About Us:

Xtrutech Ltd is a specialist manufacturer serving the extrusion and capital equipment industries. We take pride in delivering high-quality products and exceptional customer service to clients worldwide. As we continue to grow, we're looking for a proactive and organised

Sales Office Team Leader

to support our internal sales operations and our external sales team.

The Role:

As

Sales Office Team Leader

, you'll support the day-to-day operations of our sales office and ensure our customers receive outstanding service. You'll play a key role in driving sales efficiency, improving processes, and supporting the achievement of company targets.

Key Responsibilities:

Sales & Team Support

Collaborate with the external sales team to understand customer needs and provide high-quality support. Monitor and analyse sales data to identify trends and opportunities. Assist with the development and execution of sales strategies. Develop a deep understanding of our products, including their features, benefits, and applications, to effectively communicate with customers. Identify and pursue sales opportunities through outbound calls, emails, and other communication channels to generate leads and prospects. Prepare and present price quotes, product information, and proposals to customers. Identify opportunities for cross-selling and upselling products to existing customers, maximising revenue.

Office Administration

Conduct sales office administration activities ensuring efficiency and accuracy. Maintain records of sales orders, invoices, and customer communication. Maintain customer contracts for capital equipment Support a positive, collaborative, and customer-focused work culture.

Customer Relations & Process Improvement

Build and maintain strong, long-lasting customer relationships, ensuring exceptional service and satisfaction. Ensure prompt and professional responses to customer enquiries and issues. Identify and implement process improvements to streamline sales operations. Collaborate with other departments to enhance cross-functional workflows.

What We're Looking For:

Experience in a

sales support

or

office supervisory

role. Strong

leadership

,

communication

, and

organisational

skills. Proficiency in

Microsoft Office

and

CRM systems

(e.g., Salesforce). A

customer-focused

approach with attention to detail and accuracy. Ability to manage multiple priorities and meet deadlines.

HNC/HND in Mechanical Engineering or equivalent

(preferred but not essential).

Preferred:

Experience in

manufacturing

,

technical sales

, or

extrusion/capital equipment

markets.

What We Offer:

Competitive salary and pension scheme Opportunities for professional development and career growth. Supportive and collaborative working environment. Employee discounts and wellness programmes.
Job Types: Full-time, Permanent

Pay: 38,000.00-40,000.00 per year

Benefits:

Company pension Employee discount On-site parking Sick pay
Work Location: In person