Job Description

Location: Crawley, West Sussex - On-site only

Hours: Monday to Friday, 8:30 AM - 5:00 PM (1-hour lunch break)

Employment Type: Full-time, Permanent

Pay: From 28,000 per year

Join Our Team at JP Supplies!

JP Supplies is a family-run business with over 36 years of trading history. We specialise in PPE, safety footwear, janitorial and cleaning products, office supplies, and workplace essentials.

We're a small but busy team of four, looking for a reliable, organised, and proactive individual to support both our admin and sales operations. If you enjoy variety in your day, can think on your feet, and take pride in your work, we'd love to hear from you!

About the Role

This role involves a mix of admin, sales support, stock handling, and customer service, ideal for someone who enjoys working in a dynamic environment -- both in the office and occasionally in the warehouse/shop.

The role is approximately:

70% office-based - handling administration, sales support, and customer service (basic computer knowledge recommended) 15% warehouse - checking stock, picking orders, and preparing shipments 15% shop floor - supporting customers in our retail area

Key Responsibilities

Taking and processing customer orders (via phone, email, and in person) Entering orders into our Intact software system (training provided) Providing friendly and efficient customer service, with basic computer skills to manage orders and records Managing inbound stock and checking deliveries Placing orders with suppliers Picking and preparing outgoing orders (shop floor and warehouse) Supporting customers in our retail shop Answering phones and handling sales queries Keeping paperwork and digital records up to date Assisting with promotions and campaigns on our website General office admin as required

What We're Looking For

Prior admin or customer service experience preferred (but not essential) Good computer literacy - confident with Microsoft Office (Word, Outlook, Excel) A people person - clear communicator and team player Excellent organisational skills and attention to detail Self-motivated with a hands-on, can-do attitude Able to manage multiple tasks and stay calm under pressure Physically capable of occasional lifting and order picking Professional, punctual, and reliable

Why Join JP Supplies?

Work with a close-knit and supportive team Full training provided on our systems and processes Opportunity to get involved in various areas of the business Stable, long-standing company with strong customer relationships Annual performance appraisals

Important:

This is a fully on-site role. Applicants must be comfortable working in both an office and a light warehouse/shop setting as part of the daily routine.

We do not work with agencies - direct applicants only.

Job Type: Full-time

Pay: From 28,000.00 per year

Application question(s):

What interests you about this role at JP Supplies? Are you comfortable with occasional physical tasks such as picking orders, checking stock, and moving stock? Do you have previous experience in administration, sales support, or customer service?
Work Location: In person