Job Description

Dona's mission is to support places of worship and charities with fundraising through technology. https://donadonations.com

We partner with over 2,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations.

We are growing and are looking for a product-focused individual to join our team. This role is about developing our products to make charities more successful in fundraising. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up environment.

What you'll be doing:

Act as the first point of contact for inbound sales calls and live chat enquiries, providing helpful, timely responses. Make outbound calls during promotional campaigns to warm leads and existing clients, following up on email offers or encouraging repeat orders. Support the sales team by processing quotes, invoices, VAT declarations, and Direct Debit mandates using tools like FreeAgent, Typeform, and GoCardless. Manage and update Salesforce records, ensuring lead data, opportunity stages, and client information are accurate and up to date. Coordinate the smooth handover of new clients to the Customer Support team, ensuring onboarding forms are completed correctly and timelines are met. Handle repeat orders from existing clients efficiently, preparing documentation and liaising with the Customer Support Team as needed. Assist with campaign execution by pulling email lists from Salesforce and supporting mass email mailouts and other promotional activities. Track and follow up on enquiries and sales documentation to help ensure deals move swiftly through to closure.

Skills and experience we're looking for in a candidate:

Excellent communicator -- clear, professional, and friendly in both written and spoken English, especially over the phone and live chat. Highly organised and reliable, with strong attention to detail and the ability to manage multiple tasks, follow-ups, and systems consistently. Confident using digital tools such as Gmail, Google Sheets, Typeform, Salesforce (or similar CRM), and productivity software. Proactive and helpful -- able to take initiative, respond promptly to enquiries, and ensure the sales process runs smoothly from start to finish. Comfortable speaking with both new and existing clients, including handling inbound sales enquiries and making outbound calls during campaigns or promotions. Able to work collaboratively with Sales, Support, and Operations teams while independently owning day-to-day admin responsibilities. Prior experience in a customer-facing, admin, or coordination role is desirable -- ideally within a sales, support, or operations environment.

Values we're looking for in a candidate

Being open and transparent. Particularly, open to and taking on feedback, being transparent about your work and owning your mistakes (we all make them!). Care. Care about the work you do and supporting the charities. For example, handing over work you to do before you go on holiday and going the extra-mile to make sure you hit deadlines. Continuously improving. From a personal perspective and company perspective. There are plenty of things we can improve! Respect. Respecting your colleagues and our customers and expecting the same respect from your colleagues and our customers. Humility. Listening to your colleagues and being open-minded that what you think or do might be wrong.

What's in it for you?

An opportunity to learn and grow in a fast paced tech start-up environment where you can make a difference Contribute to doing something good - we support over 2,000 wide-ranging charities who do fantastic things We will support and train you in your role You'll work with an amazing team! We're a small company (10-15 people) with no HR department so all our HR and employment contracts go through an umbrella company, who offer a wide range of benefits including a pension scheme and statutory sick pay. Holiday allowance of 25 days plus bank holidays.

Required to:

Have your own laptop
Working hours 9am to 5:30pm Monday to Friday (37.5 hours per week).

Location:

Hybrid home and office working (office based in Hove). Expected to be in the office 1-2 days a week. This will be more often during the onboarding period for the role.
Job Type: Permanent

Pay: 30,000.00-35,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Hove BN3 6HA: reliably commute or plan to relocate before starting work (required)
Application question(s):

What are your salary expectations? What's your notice period from your current role? Do you have your own laptop? This is needed for the role as we operate a "bring your own device" policy
Education:

Bachelor's (required)
Work Location: Hybrid remote in Hove BN3 6HA