Job Description

SUMMARY

This is a temporary contract between now and about March next year. We have an urgent need for someone to start as soon as possible as it is the busy time of year for chocolate! So to make things easy, it would be very helpful if you had previous sales order processing experience, ideally on SAGE.

JOB DESCRIPTION

This is a fast paced multi-tasking role managing orders through the sales order process, co-ordinating both internally and externally, and planning so the delivery gets to the customer as soon as possible.

Willie's Cacao is an entrepreneurial, premium chocolate manufacturer, with c.70% of our customers in the UK and 30% overseas. Our chocolate is some of the best in the world, made 'bean to bar' from the best single estate cacaos and totally natural ingredients. We sell over 100 products, in c.30 countries, in top department stores, 5hotels, cafes and supermarkets.

THE ROLE

You would be responsible for co-ordinating with the customer, the factory and the stock room in order to manage orders from start to finish. The orders are from very different types of customers, some coming in on email, some through portals and some on order forms. UK orders are usually quite simple, overseas orders have much more paperwork associated with them. You will always have many orders on the go, so you need to be very organised and keep many balls in the air. You need to anticipate and solve problems eg with stock availability, transport etc

Order Management

Taking all customer orders whether via EDI or direct and inputting the orders onto SAGE.

Working with the customer to agree the best before dates and delivery dates

Co-ordinating with both the factory and the stock room to know we have the stock with the right shelf life to meet the order.

Working with the stock room so they can plan what they need to do a few days in advance and prioritise their work load each day. Eg ensure the necessary labelling is done and orders packed to meet dispatch deadlines.

Dispatch. Agreeing and booking in pick-ups and deliveries. Communicating with transport companies regularly for pricing/quotes

Creating necessary export paperwork and getting paperwork from local authorities

Ensuring stock is correctly rotated and any over or under stocks highlighted and we don't run out of stock for the website.

Invoicing and Credit control

Invoicing all orders ensuring all relevant discounts are applied.

Working with finance to ensure we do not supply overdue customers

Customer Management

Setting up new customers on our systems and getting us set up on their systems eg getting them to fill in our new line forms

Giving customers advice and building relationships with them eg chasing them if they have not ordered recently, telling them if they have not ordered full cases or if they need to order more to get free delivery, introducing them to new products.

SKILLS & EXPERIENCE NEEDED

It is highly likely that you have worked in a similar sales operations role or sales administration role in a manufacturing business. You need to understand many parts of the business eg stock management / sales order processing / transport / export / pricing.

You need to be an experienced user of SAGE or similar sales order processing software.

Highly organised in planning and prioritising your work; good at co-ordinating with many people inside and outside the company; good at multi-tasking

Intelligent, with a good memory and with lots of common sense to work things out that you haven't done before

Accurate and detail conscious

Proficient excel, word, outlook etc

Enthusiastic and positive - keen to learn and grow with the company.

Job Types: Full-time, Temporary
Contract length: 5 months

Pay: 27,000.00-32,000.00 per year

Education:

A-Level or equivalent (preferred)
Experience:

SAGE or similar sales order processing software: 1 year (preferred) Sales Administration: 1 year (preferred) manufacturing company: 1 year (preferred)
Work Location: In person