Job Description

About Us

We specialise in purchasing, refurbishing, and selling quality used mobility products both online and in store. Our team includes skilled engineers, retail staff, and delivery support, all working to provide exceptional mobility solutions for our customers. As we continue to grow, we're looking for a capable, proactive manager to help lead our daily operations and drive sales forward.

Role Overview

We are seeking a hands-on Sales & Operations Manager to oversee daily operations, lead our sales activities, and support the company by turning strategic ideas into implemented actions. This role is ideal for someone who enjoys a mix of team leadership, sales interaction, operational management, and problem solving.

As the central link between directors and the team, you'll ensure the business runs smoothly, efficiently, and profitably, while helping us continue to grow.

Key ResponsibilitiesSales Leadership

Lead sales activities and marketing across online, phone, and in-store channels Manage and support retail sales staff Handle trade enquiries and follow up processes Improve sales conversion through better processes & training Ensure product listings, pricing, and promotions are up to date Track sales KPIs and report monthly performance

Operations Management

Oversee workshop schedules and engineer workload Work closely with the Lead Engineer to ensure scooters are refurbished efficiently and on time Manage stock flow Implement new processes and systems to improve efficiency and profitability Monitor parts usage, refurbishment costs, and workshop performance Ensure the warehouse and retail space are well organised and compliant

Team Leadership

Provide daily guidance and leadership to engineers and retail staff Run briefings and weekly progress meetings Set clear expectations and ensure accountability Support staff development and training Foster a positive culture

Business Support & Implementation

Turn the companies ideas and strategies into actionable plans Manage projects and process improvements Identify bottlenecks and implement solutions Provide regular operational updates to the director Assist with forecasting and stock planning where needed

What We're Looking For

Experience in a sales focused role (retail or product based sales preferred) Experience supervising or managing colleagues Great organisational and operational management skills Strong communication and people skills Confident, proactive, and able to take ownership of tasks Comfortable making decisions and solving day-to-day problems Ability to balance hands on work with high-= level coordination Competent with basic IT systems (email, stock systems, CRM, spreadsheets)

Bonus (not essential):

Experience in technical, workshop, or equipment based industries Experience improving processes or implementing new systems Knowledge of mobility equipment (training provided if not)

Why Join Us

Growing business with a friendly, supportive team Opportunity to shape the future direction of the company A role with real autonomy and responsibility Direct impact on sales, operations, and customer satisfaction Competitive salary with performance related bonuses

Salary & Benefits

Competitive salary (based on experience) Performance bonuses based on sales and operational KPIs Training and development opportunities Opportunity to grow into a more senior role over time
Job Types: Full-time, Permanent

Pay: 24,420.00-51,690.78 per year

Benefits:

Bereavement leave Company pension Flexitime Free parking On-site parking Sick pay
Work Location: Hybrid remote in Rochford SS4 2BF