Job Description

Mercian Labels are looking to appoint an experienced Sales Operations Manager for our Burntwood HQ. A truly exciting opportunity, suitable for a strong people manager to provide a meaningful contribution to the management team of a fast-growing World Class label business.

ABOUT MERCIAN LABELS

The company is a multi-award-winning full-service label manufacturing business with strong brand recognition for excellence. We are passionate about being a world class manufacturer of labels, and delivering with speed and service to our customers.

Growing nationwide in a variety of segments including food, beverage, chemicals, variable data, tamper evidence, smart indicators, expanded content labelling and more, we operate from a flagship factory in Staffordshire with a team of 50. We are a people-based business with high standards, passionate about increasing our 'value added' to customers. We also operate a second manufacturing site in Measham, Leicestershire, where Secura Labels manufactures plain and simple labels, largely for the Logistics and Warehousing sectors, with a diverse range of customers.

The role of the Sales Operations Manager is to manage the efficiency and effectiveness of the internal sales and customer service operation at both sites to maximise sales and profitability.

Key Responsibilities:

To drive the achievement of the Group's Annual Sales Budget, month by month, for the key performance lines of Invoiced Sales Revenue and Value Added ratio. To manage the daily operational activities and performance of the internal sales, administration and customer service functions to maximise sales potential and maintain efficiency throughout. To manage and develop efficient and accurate Order Processing and Customer Service functions that maximise customer satisfaction and minimises customer complaints To ensure all reporting is effective, productive and timely in order to monitor sales input, invoicing and margins. To maintain a visible pipeline of clients sufficient to meet the sales targets at all times and ensure that any potential risks and remedial plans are reported in order to recover or address the risks. Encourage the team to actively develop existing accounts, seek and capitalise upon opportunities to up-sell and cross-sell across the product portfolio. To work in partnership with external Business Development Managers and internal Account Manager To recruit, retain, motivate and drive an internal sales operation that performs to its highest potential. To train and coach the team, ensuring the highest standards of sales support, administration and customer service are maintained at all times. To uphold and maintain the company culture and values throughout the internal sales operation.

Skills and desired attributes:

Experience of

operational sales management

within a fast-paced manufacturing environment. Able to bring genuine

gravitas and leadership skills

to the role - managing a team of 12 varying roles within the sales, customer service and artwork functions - across two sites. Passionate and caring Motivation, discipline, drive - firm but fair Day to Day working knowledge of HR Very strong people skills Excellent IT skills Customer services excellence Analysis of KPIs and trends Company culture, values, teamwork, liaison Mediation, negotiation, resolution Commercially astute, business acumen required for meaningful contribution to the greater management team
If you feel you have what it takes to fulfill this role and have the genuine desire and drive to contribute to, and be a part of, the ongoing growth & development of the company, please send us a

covering letter with your CV; stating your current salary and / or salary expectations

as well as a short paragraph explaining how you feel you could work within, and demonstrate our company values of

quality, commitment, teamwork and honesty.

NO AGENCIES

Job Types: Full-time, Permanent

Pay: From 40,000.00 per year

Benefits:

Additional leave Company events Company pension Discounted or free food Free flu jabs Free parking On-site parking Profit sharing Sick pay
Experience:

Team management: 4 years (required) B2B : 5 years (required) sales or account management: 2 years (preferred) FMCG, print or labels: 5 years (preferred)
Work Location: In person