Job Description

Overview

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Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values -- Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence -- drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization -- an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

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As Sales Operations Specialist, you will act as a liaison working with the ISC2 Sales, Legal, Finance and Professional Development teams to help process sales deliverables for the B2B and OTP Global Sales Team.

You will support both APAC and EMEA operations so will work UK hours (08.30am - 4.30pm) but will be expected to have flexibility with working times to accommodate early morning meetings on occasions with the APAC team.

This is a 6 month fixed-term contract covering Maternity Leave.

Responsibilities

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Will be the subject-matter expert on the order-entry process using the Salesforce platform for the B2B and OTP sales team (Global - All regions) Assist in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate for APAC and EMEA B2B and OTP sales. Supports sales reps by communicating and assisting with completion of other department's requirements forms, templates, etc. (finance, education) Manages APAC and EMEA B2B post sales class fulfilment process (fulfillment changes, pre-class instructor calls, enrollment reports etc.) to ensure classes are delivered on time and without issue Supports with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries Supports APAC and EMEA sales by submitting IT tickets for SFDC related issues Manage APAC and EMEA sales support issues (exam, training, and AMF vouchers) through to resolution Responsible for implementing Post Class Satisfaction Surveys Responsible for creating/distributing class certifications of completion Participate in weekly calls, regarding upcoming classes, with cross-functional and internal teams Responsible for all Salesforce training to new sales representatives for APAC and EMEA regions Responsible for OTP and new instructor onboarding process with education for APAC and EMEA region Miscellaneous duties as assigned

Behavioral Competencies

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Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility Professionalism with a high degree of business savvy and strong demonstration of intellect, drive, executive presence and sales acumen Excellent written and oral/presentation skills Must be able to work with limited oversight or supervisor Superior organizational and planning skills High sense of urgency. Strong interpersonal skills with both internal and external clients/team Self-starter who provides creative and pragmatic solutions to business issues and problems

Qualifications

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At least 3 years using Salesforce platform, SDFC power user required; must be able to create reports and dashboards Intermediate to advanced level knowledge using Microsoft Office, particularly Excel Experience using Monday.com, IT Service Desk Portal, WebEx Teams, VitalSource and Omni Press, a plus

Education and Work Experience

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Minimum 3 years of sales or marketing operations experience; bachelor's degree in marketing, Business Administration or related, preferred Preferred experience and a background in the cybersecurity/IT training, vendor sponsorships, and certification industry

Physical and Mental Demands

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Works normal business hours and extended hours when necessary. Up to 10% travel Regular use of office equipment such as a computer/laptop and monitor computer screens. Sitting or standing in a stationary position for extended periods.

Equal Employment Opportunity Statement

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All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.