Job Description

Sales & Operations Support Coordinator - Full Time

Location: Halesfield, Telford (TF7) Salary: 27,560 per annum (based on a 40-hour working week) Job Type: Full-time, Permanent Work Location: Office-based

About the Role

Non Slip Shop Ltd are looking to recruit a Sales & Operations Support Coordinator to support our sales and production teams with quotations, customer communication, order processing, and dispatch coordination.

This role is designed to support and assist our existing Sales Estimators and operations team, helping manage enquiries, prepare simple quotations, and ensure orders move smoothly from enquiry through to dispatch.

This is a structured, office-based role suited to someone with strong organisation skills, attention to detail, and confidence communicating with customers. Full training will be provided.

Working Hours

Monday to Friday 8:30am - 5:00pm 30-minute unpaid lunch break 40 hours per week

Key Responsibilities

Sales & Quotation Support

Preparing simple, non-technical quotations Logging and updating quotation and enquiry records Supporting Sales Estimators with enquiry administration Redirecting technical enquiries where required
Customer Communication

Handling inbound customer calls and emails Providing order updates and processing amendments Answering basic product queries (training provided)
Order Processing & Dispatch Coordination

Preparing courier labels and shipping documentation Booking consignments with approved couriers Tracking dispatches and updating internal records
General Office & Operations Support

Updating CRM, sales, and production logs Printing and preparing production paperwork Liaising with sales and production teams to ensure smooth workflow

What We're Looking For

Confident and professional communication skills (phone and email) Strong organisation and attention to detail Comfortable using systems such as Excel, Outlook, CRM software, and courier portals Reliable, punctual, and proactive approach to work Able to work independently once trained

Desirable Experience

Office administration, sales support, or customer service experience Experience preparing quotations or processing customer orders Exposure to manufacturing, construction supplies, or logistics environments

Benefits

27,560 per year salary Monday-Friday daytime hours only Free on-site parking Supportive small team environment Clear development pathway into Sales Estimating or Operations roles Salary review following successful completion of probation

How to Apply

Please apply via the Indeed portal.

Shortlisted candidates will be contacted for an in-person interview.

Job Type: Full-time

Pay: 27,560.00 per year

Ability to commute/relocate:

Telford TF7 4QJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Briefly describe your experience in an office, sales support, customer service, or operations role. Have you ever prepared quotations, estimates, or processed customer orders? How comfortable are you working with systems such as Excel, Outlook, CRM software, or online portals? This role supports Sales Estimators and involves structured, detail-focused work across sales support, order processing, and dispatch coordination. Does this align with what you are looking for?
Work Location: In person