Job Description

Position: Sales & Operations Support

Location: Wallisdown Road, Poole/Bournemouth

Job Type: Full-time

Responsibilities

Sales & Operations Support will be an integral part of our team, responsible for managing the end-to-end shipping process and providing exceptional support to customers for their shipping needs. Your key responsibilities will include:

Customer Support

- Act as a primary point of contact for customers, addressing inquiries and providing timely updates on shipment status.

- Collaborate with internal teams to ensure customer expectations are met or exceeded.

Documentation Management

- Prepare and manage import and export documentation in compliance with relevant regulations and standards.

- Ensure accuracy and completeness of all shipping documents.

Sales and Business Development

- Assist clients in all aspects of the shipping process

- Provide logistic solutions, pricing and schedules

- Identify and pursue new business opportunities to expand the company's customer base.

End-to-End Shipping Process

- Work closely with customers to understand their shipping requirements and provide comprehensive solutions.

- Coordinate the entire shipping process, from quotation to delivery, ensuring a seamless and efficient experience for clients.

Multilingual Skills

- Fluency in additional languages is a bonus. The ability to communicate with customers in multiple languages will be advantageous in serving our diverse clientele.

Qualifications / Experience

- Prior office work experience.

- Strong communication and interpersonal skills.

- Ability to build and maintain positive customer relationships.

- Results-driven with a proactive and self-motivated attitude.

- Multilingual skills are a bonus.

- Detail-oriented with a focus on accuracy and efficiency.

- Ability to work collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 15/08/2025