Job Description

Role: Sales Order Processor

Location: Bournemouth

Salary: 35-40k DOE

Company Overview

Established in 1993, General All-purpose Plastics Ltd. (GAP) is a leading manufacturer and distributor of low-maintenance building plastics. With over 1000 employees and a vast network of trade counters and manufacturing hubs, GAP is renowned for its rapid growth and industry-respected brands.

Summary

We are seeking a dedicated Sales Order Processor to join our Sales team in Bournemouth. This role is vital in ensuring efficient processing of customer orders and maintaining high standards of service that reflect our company's commitment to excellence. Based in Bournemouth, the successful candidate will contribute to our mission of delivering quality building plastics across the country.

You will be responsible for accurately quoting and processing customer orders using all systems available. You will also be required to help our customers with any queries they may have with regards to their sales orders and our vast range of products and services.

Responsibilities:

Handling the following types of orders or quotes:

Aluminium orders/quotes. Window Schedules. Arched window and Rockdoor frames. Conservatory roofs. General enquiries. Process remakes for the above.

In addition you will be responsible for:

Credit requests/invoice queries. Ensuring you work towards achieving company KPI's Effective chasing of quotes and enquiries made through the technical processing team. Meeting the needs of GAP's customers in terms of timescales taken to quote/process orders. Working to internal deadlines and cut-offs. Ensuring that all order/quotes/schedules are handled in a timely fashion. Archiving all relevant customer communication in the shared folders. Ensuring that customers are kept informed of the progress of their orders/quotes at each stage thus building relationships with the customer wherever possible. Communicating with customers and colleagues via e-mail and telephone in a professional manner ensuring that information is fact-based and not anecdotal. Ensuring that concise log of all orders are recorded in the appropriate manner

You:

Excellent Communication Skills A background in customer service & sales for a technical product Good literacy and numeracy are both essential Must have a can-do attitude Must have good computer skills Self-motivation and have a drive to succeed and do well is essential in this role Demonstrating a customer focused attitude. Technical Processing Team Members should be friendly, helpful, and value the customers' requirements and work towards them.

What's in it for You?

Enjoy 33 days of holiday entitlement, including bank holidays, with no Christmas or New Year shifts as we close during the holiday season. We prioritise your growth, offering training and development opportunities to help you excel. Casual Dress Life Assurance
This is a fantastic opportunity to join and established business and a great team! If you are interested, then don't hesitate to apply.

Our people are our most important asset and we would love to hear from you if you embody our values of People, Customer Service, Quality and Innovation.

What Our People Say:

"I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat."

"Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number."

"GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it's like a family not just a work place!"

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Health & wellbeing programme Life insurance On-site parking Store discount
Work Location: In person