Job Description

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Main tasks and duties

Customers / Sales

Experience working within a busy office environment in a customer service role is not essential but an advantage. Must be able to work well in both an individual & with a wider team setting.

A good communicator & able to effectively deal with customers at all levels, both internally & externally in both verbal and written formats.

Be able to provide a high level of customer service to our customers.

Ability to manage own workload within a busy & often demanding environment

To deal accurately and efficiently with all types of customer enquiries, keeping all key stakeholders fully informed throughout the process. Fully investigating any issues & reporting.

Ability to make sound commercial decisions where needed

IT literate - AX an advantage but Microsoft office packages

To be flexible & adaptable approach to the role and have the ability to assist wider team where necessary.

Full training will be provided.

Personal Health & Safety Awareness

All employees are required to-

Take reasonable care of yourself and others who may be effected by your acts or omissions with regard to Health & Safety

Cooperate with Brett Martin Ltd, in all Health & Safety matters, policies and procedures etc. to enable Brett Martin Ltd to comply with its own Health & Safety duties.

Use any machinery, equipment, dangerous substances, transport equipment, means of production or safety device in accordance with Health& Safety training and instruction

Inform Brett Martin Ltd of any work situation which may represent a serious and immediate danger to Health & Safety

Inform Brett Martin Ltd of any short comings in the protection arrangements for Health & Safety.

Ensure that all safety equipment is used and maintained in the correct way and any issues reported to the Technical & Quality Manager

Housekeeping

Maintain a high standard of housekeeping within the department

The workplace must be kept neat and tidy at all times and all waste material or product dealt with, as directed, in a prompt manner

Ensure commitment to and compliance with Company TPM and 5S practices.

Discipline

Ensure that you are aware of and comply with all Company regulations, as contained in the Employee Handbook, Work Instructions and other control documentation.

Maintain acceptable standards of behaviour, attendance, time-keeping, etc., as detailed in the Employee Handbook and other control documentation.

Communications

Ensure that communications are maintained at the highest possible level, keeping the management team informed of impending situations which could develop into more serious problems;

Comply with the Company's Team Briefing process.

Other Duties

The Administrator, may from time to time, be required to carry out other duties, as directed by the Department Manager.

General

Ensure compliance with the company's Equal Opportunity Policy;

Any other duties as may reasonably be required in line with your training and experience.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme Life insurance On-site parking
Application question(s):

Experience with Microsoft Packages?
Work Location: In person