Job Description

Overview

We are seeking an order taker / sales processor to join our team. The successful candidate will play a vital role in ensuring accurate and timely processing of customer orders, contributing to the overall satisfaction and smooth operation of our business. This position offers an excellent opportunity for individuals who thrive in organised environments and possess strong communication skills. There is an opportunity to work up through the team as this role with have direct communication with all of our clients the clients.

Duties

Receive and review customer orders via various channels, including email, phone, and online portals Verify order details for accuracy, including product specifications, quantities, and delivery information Enter order data into the company's database or order management system with precision Monitor order progress and communicate updates or issues to customers promptly Maintain organised records of all processed orders for audit and reporting purposes Assist in resolving any discrepancies or issues related to orders in collaboration with relevant departments Support inventory management by updating stock levels as necessary

Requirements

Proven experience in order processing, customer service, or administration is preferred Excellent organisational skills with a keen eye for detail Strong communication skills, both written and verbal Proficiency in using order management software and MS Office applications Ability to work efficiently under pressure and meet deadlines Good numerical skills and attention to accuracy Ability to work collaboratively within a team environment Prior experience in logistics or supply chain management is a plus but not essential
Working Hours & Environment

Typically late Sunday 4pm - 9pm, Monday to Thursday 11am - 9pm Office-based within the TFS depot but maybe some flexibility around working from home at some times for the right candidate Free on-site parking, staff discount, and company pension scheme
Benefits

Competitive salary (depending on experience) Bonus after initial 3 month probation 28 days holiday including bank holidays Staff discount on TFS products Opportunity to grow within a friendly, family-run business
The site is based in East Peckham which is just outside of Paddock Wood, it is easy to get to from Maidstone, Tonbridge and Tunbridge Wells.

This role is ideal for motivated individuals seeking a structured environment where accuracy and organisation are valued. The position offers opportunities for professional development within a supportive team.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Employee discount On-site parking
Work Location: In person