Job Description

Project vision are an award-winning Worldwide technology services providing information technology and audio-visual services encompassing the design and implementation of copper and fibre optic cabling systems, network and wireless systems, cyber security management and video conferencing tools and platforms, serving growing businesses and enterprise-level clients.

Hours of work will be 9am-5pm (Monday & Friday) and 12pm-5pm (Tuesday, & Thursday) a week with mixed hybrid working in the office and at home.

Responsibilities

Processing customers' orders onto our in-house CRM system (WFM) efficiently and accurately Creating quotes and placing it in the digital catalogue to send to clients Carrying out customer service follow up calls, (chasing Quotes, decisions) Ensuring that the company databases is updated with customer information, including change of address etc. from marketing information returned to the office Communicating with freight companies regarding UK and European Deliveries Assisting other team members with orders as and when required, also helping other departments when the need arises Handling returns with Suppliers gain costs and organise timings. Organising and coordinating Deliveries to coincide with PV team on site. As well as these core job functions you will also need to get stuck in and assist where necessary to provide a great service to our customers Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients. Maintain accurate client records, keeping track of any contract updates and renewals. Serve as the main point of contact in all matters related to internal concerns and needs. Work & chair meetings with internal teams to develop plan for the week and ensure deliveries are on target. Booking flights and hotel rooms around Europe for internal team's visits. Creating, sending and following up on Purchase Orders if needed. Assist in the preparation and maintenance of our documentation library - including Quotes, Drawings, Tech Subs and O&M templates
Essential to your success

A minimum 1 year experience within an administration role Driven and focused to work on own initiative Strong communication skills (written and verbal) Customer Services oriented Good telephone manner and a confident communicator Work within a team and on own initiative Is proactive and driven Demonstrate a high level of customer service Be flexible to both business and industry changes Well organised and able to prioritise and multi-task Self-motivated and capable of dealing with fast moving and varied events which are demanding. Excellent time management and project management skills. Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business. Computer literate with the ability to use Microsoft Office 356 suite of applications, Word, and intermediate Excel skills, specifically, spreadsheet capability. Able to analyse complex situations and give balanced well considered decisions.
Job Types: Part-time, Permanent

Pay: 15,000.00-16,500.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

Customer service: 2 years (preferred) Admin: 3 years (preferred)
Work Location: Hybrid remote in Milton Keynes MK10 9RG