Job Description

Converging Solutions aim to be the first choice for end of line pack handling equipment. We are a 'clean' manufacturing business that design and assemble bespoke machinery for the food industry.

We are currently looking to recruit an enthusiastic and driven

Spares & Service Administrator.

With a recent merger of 2x departments you and 4x colleagues will be responsible for all aftersales activity and customer interaction. From taking spare parts orders to putting together parts packages and booking service visits with end customers. You will be interacting with many of the internal functions of the company to coordinate fast, helpful and efficient support to the end customers when they have issues or need repair work carrying out.

You will report to the Spares & Service team and be accountable for supporting the administration function in the department and the business as a whole. Using good communication skills, accurate data entry/account entry and overseeing a diverse number of general administration functions in the company to keep the day to day running of the business in a healthy condition.

The Role

Interacting with customers on the phone and by email to match up parts requests with quotations. Process Purchase Orders from customers to internally order the correct items and keep an account of the timescales customers need us to work to. Work with the design and serice team to put together parts packages that match the customer needs. Preventative spares contracts and planned maintenance is also coordinated by your team and yourself. Packing and dispatching orders and managing dispatch paperwork and commercial invoices to correctly dispatch orders in the UK and all over the world. Helping support the service engineers to match up and quote parts that are needed after their visits, filling their reports and making sure PO's are invoiced. General administrative support.

The Person:

Ideally, we are looking for an individual that has had some previous experience of working within a small busy customer focused team. This should be seen as an excellent development opportunity as you will be working closely within a small team and with all functions withing the company.

You will preferably have previous purchasing knowledge, but a methodical, detail lead focus on workload/tasks is of the upmost importance. Have very good face to face and verbal communication skills. Experience in working as a key individual in a small team. Ability to work diligently and accurately is a must as there is a large amount of data inputting required when raising purchase orders on Sage, maintaining Excel spreadsheets. Whilst you will be required to work on your own initiative, it is essential that you enjoy being part of a small team and are willing to support others at challenging times. Strong IT skills, and confidence in working with, MS Office Word, Excel and Outlook. A good working knowledge and experience of SAGE 50 will be an advantage. Excellent inter-personal skills and the ability to build relationships quickly. Enjoy working in a fast paced, exciting environment. Previous professional experience in a relevant field would be advantageous but is not essential as full training will be given. Able to follow systems. The ability to be diverse and manage multiple tasks at once. Organised.
Job Types: Full-time, Permanent

Pay: 23,809.50-26,000.00 per year

Benefits:

Company pension Free parking Gym membership On-site parking Private dental insurance Private medical insurance
Experience:

Administrative: 1 year (preferred)
Location:

Bidford-on-avon B50 (preferred)
Work Location: In person