Job Description

Sales Supervisor

About Makers

We are a new and exciting company bringing a fresh approach to the world of chocolate and pastry. Located in the heart of Chelsea,

Makers

is a chocolate and coffee shop that redefines indulgence by offering dairy-free, gluten-free, and refined sugar-free artisanal chocolates, rustic chic pastries, soft serve, and more, crafted from the finest all-natural clean ingredients. We are dedicated to delivering an unparalleled sensory indulgence and old-school luxury hospitality with the utmost commitment to taste, health, quality, and outstanding customer experience.

The Role

As a Sales Supervisor at Makers, you are the heart of the customer experience. With genuine warmth, precision, and infectious energy, you'll guide guests through our world of luxurious, health-conscious chocolate, offering exceptional service, beautifully crafted drinks, and a spotless, inspiring boutique environment.

You will support the General Manager in all the operations and duties of the shop.

Start Date:

ASAP

Location:

Chelsea, SW3

Please check your commute before applying

What You'll Do

Provide warm, personalised service that makes every customer feel seen, welcomed, and delighted. Drive daily sales through deep product knowledge, engaging storytelling, and natural charisma, and contribute to the achievement of store revenue targets. Keep the boutique immaculate - restocking product displays, cleaning surfaces, and ensuring flawless presentation and maintaining the brand's high standards. Prepare and serve drinks with precision and flair, maintaining bar cleanliness and presentation at all times. Training provided. Support deliveries, stock management, and inventory with care and efficiency. Maintain a clean, organised, and safe boutique environment. Contribute to a joyful, high-performance team culture where excellence is second nature.

Who You Are

Obsessed with detail

- no smudge, stockout, or crooked label escapes your eye.

Naturally bubbly, warm, and full of charm

- a born people-person with real presence.

Relentlessly positive and hardworking

- nothing is beneath you, and you bring energy to everything.

Highly coachable

- open to feedback, hungry to grow, and collaborative without ego.

Clean, organised, and proud

of running a tight ship with elegance and care.

A strong salesperson

with the ability to turn every interaction into delight (and revenue).

Requirements

Minimum 2 years in luxury retail, cafe, or hospitality. Passion for chocolate, health-conscious indulgence, and beautiful things. You must be authorised to work in the UK. Availability on weekends and holidays.
Ready to be part of something special?

Apply now.

Job Type: Full-time

Pay: 15.25 per hour

Expected hours: 38 - 42.5 per week

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Sick pay
Experience:

luxury retail or luxury hospitality: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person