Job Description

This is a unique an opportunity to join this super group of people and share in our success. We merged in January 2025 and are the market leader in each of the sectors we serve, via our Commercial, Domestic, Residential and Service divisions. And we want to grow. With growth comes more opportunity to invest in products, infrastructure and most importantly in you. Let's begin by setting out our ambition. We want to extend our position as market leader across our sectors, and build a great place for everyone to work. We'll achieve this by continuing to be entrepreneurial, that's the mindset which got our brands to where they are today, customer-focused, competitive and best-in-class operationally.

JOB TITLE:

Sales support

EMPLOYING ENTITY:

Dutypoint Limited

EMPLOYMENT BASIS:

Permanent

LOCATION:

Office

HOURS OF WORK:

42.5 hours per week

REPORTS TO:

Customer Experience Manager

PURPOSE OF ROLE:

To work within the fast paced, exciting sales team. This role is predominantly administrative and includes the following key tasks; raising quotations, progressing enquiries with key suppliers, managing email inbox, update and manage CRM activities for team, liaise with other departments to ensure customer receive timely responses and any other relevant activities

RESPONSIBILITIES:

Manage and action a busy shared inbox, ensuring all customer enquiries are acknowledged and directed promptly. Act as the first point of contact for customer enquiries, delivering a professional, friendly, and efficient service at all times. Accurately interpret customer requirements and create corresponding opportunities within the CRM system, maintaining a high standard of data integrity and attention to detail. Prioritise and distribute enquiries to the sales team, ensuring urgent or high-value opportunities are highlighted and processed efficiently. Respond to customer queries via phone and email, providing timely and accurate information. Conduct research into customer companies and industries to gather relevant information and support informed sales decisions. Support the sales team with administrative tasks to facilitate smooth end-to-end handling of enquiries. Maintain clear communication between customers, sales, and internal departments to ensure a seamless customer experience.

KNOWLEDGE AND SKILLS:

Organisational skills to manage multiple enquiries People skills - building good relationships across the company will be essential Competent Level of IT Skills Commercial acumen

ATTRIBUTES:

Self-motivated, tenacious, inquisitive, driven to succeed, and results oriented - want to win Friendly demeanour that can build relationships easily Takes responsibility for achieving team goals Effective collaborating as a team player supporting colleagues and contributing to shared goals Operate as part of wider team Ability to demonstrate a proactive, can-do attitude, whilst also having the confidence and judgement to challenge or say no when appropriate
Job Type: Full-time

Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Work Location: In person