Job Description

About us

Ceramet UK Dental Solutions Ltd are a leading UK supplier of premium dental prosthetics, aesthetics and provide dental educational training courses. We focus on delivering the very best products and service to our customers.

We are looking for bright, progressive individuals to join our team. Working in client services you will play a vital role supporting our sales operations. As the first point of contact for our customers you will be required to handle and field general enquiries, be responsible for sales and events support administration, delivering excellent customer service to our clients in dental laboratories and surgeries in the UK.

The role is varied, offering progression within 12 months for the right candidate and would suit those eager to learn with the self-motivation to advance quickly. The position will have full exposure to staff at all levels with your impact and approach to tasks immediately visible and would suit a quick learner, with strong communication skills and confidence to work on their own initiative. We are a small team and run a tight ship made up of strong individuals and your integrity and reliability as a team member is of the utmost importance.

Ideal for someone who lives locally or who can easily get to Macclesfield. Although training will be provided, experience in customer services and business administration is preferable.

Key Responsibilities

Acts as first point of contact via telephone, email, greeting visitors in a courteous and professional manner

Manage and monitor the company mailbox with team members, dealing with enquiries effectively and efficiently, directing queries to correct channels, following up and resolving queries in a timely manner.

Managing sales orders from entry through to invoicing on our internal ERP system SAP B1

- raising sales orders, delivery bills, invoices and taking payment

- pick and pack orders, ensuring goods and batches are present and correct

- checking team members orders, ensuring goods and batches are present and correct prior to dispatch

- ensure correct package types and specific time requests are applied for domestic and international shipments

- follow up all outstanding sales back orders, keeping client informed of lead times, relaying all relevant updates

Product knowledge

Assist in checking in of goods and services

Events preparation and support working alongside Project Manager, meet & greet ensuring a high level of customer service

Data entry, updating internal records, entering new clients, new stock items, updating client and stock profiles, generating specific price lists for specific product lines

Stock management -understanding and adhering to stock requirement levels, date rotation, ensuring stock is organised, appropriately, securely stored and accessible to all team members

Co-ordinate with couriers any associated enquiries regarding logistics (outbound/inbound), replenish mail packs, labels, track and trace ensuring outbound and inbound deliveries reach their destination, resolving any queries and paying any duties or import fees required to release held items in customs, obtaining quotes where required

General administrative support tasks

Competencies and person

Effective communication skills, verbal and written, with a confident, friendly, professional telephone manner

Team player who looks to positively challenge, engage and improve team processes with a collaborative, team-oriented, positive mindset

Strong organisational skills with ability to prioritise workload and work to deadlines

Accurate and reliable with a strong attention to detail

Proactive, self-motivated taking initiative to see tasks through to completion, recognising when to seek advice

Commitment to continuous personal development within role is essential for progression and professional growth

Proficient with computer systems including Outlook, Word, Excel and ERP systems is desirable, but not essential

Strong personality with a positive can-do attitude, able to hold your own in a lively team

Candidates must be authorised to work in the UK

Training & Development

Training and support is provided to ensure individuals achieve all key responsibilities

Individuals are expected to participate where training is provided in line with their roles

We operate and reward under a Performance Development Plan ensuring individuals achieve their own personal and professional development in line with the business objectives

Example Career Pathway

Sales & Support Administrator? (approx. 9-12mnths) Client Services & Events Administrator ? (approx. 12mnths)? Client Services Lead ? (approx.2-3yrs) ? Operations Manager

Benefits

25 days annual leave + statutory bank holidays

Birthday off

Time off in lieu (TOIL) for courses and events

Planned career progression opportunities

Private medical after 1 year service

Death in service benefits after 1 year service

Pension

Dog friendly office (dogs must undergo socialisation period with resident office dog)

Full Bar/ rest area

Early Finish Fridays (co-ordinated internally, ensuring business opening times are covered)

On-site free parking

Central location to all amenities

Cover letters and CVs to: careers@cmukdental.co.uk

Our website: www.cmukdental.co.uk

All communications are strictly private and confidential, covered under the GDPR and Data Protection Act 2018 and will be kept for the sole purpose of recruitment. Submissions are retained for six months at the end of the recruitment process.

Strictly no agencies

Job Types: Full-time, Permanent

Education:

GCSE or equivalent (preferred)
Work Location: In person