Job Description

The Role

This is a hands-on, varied role at the heart of our sales operation. You'll support the sales team, keep customer orders and enquiries moving, and help deliver a level of service that matches the quality and reputation of our products. It's a busy, dynamic environment, ideal for someone who enjoys taking ownership, working at pace, and making a visible impact.

You'll play a key role in supporting our B2B customer base, working closely with trade customers, contractors, and business clients who rely on speed, accuracy, and expertise. Trusted to handle enquiries professionally and understand commercial priorities, you'll help build and maintain strong, long-term customer relationships. If you want to be part of a team that keeps high-profile projects moving here is what is required :-

Key Responsibilities

Supporting the sales team with day-to-day administration to keep operations running smoothly Preparing, issuing, and following up accurate customer quotations Processing orders and maintaining accurate systems and records Handling customer enquiries via phone, email, and Freshdesk with professionalism and pace Supporting Click & Collect / trade counter queries, collections, returns, and order updates Resolving delivery and service issues by working closely with warehouse, logistics, and technical teams Escalating complaints and complex issues appropriately, with clear communication throughout Capturing customer feedback and suggesting improvements to strengthen the customer experience Assisting with reporting and basic data analysis (Excel) to support team performance and decision making Supporting account managers with purchase orders, quotes, and admin as required

Skills & Experience Needed

We're looking for someone who brings both capability and attitude. You don't need to know everything on day one - but you do need to be the kind of person who takes initiative, learns quickly, and cares about doing things properly.

1+ years' experience in a customer service, sales support, or office administration role (B2B experience strongly preferred) Confident handling a high volume of enquiries and tasks in a fast-paced environment Strong organisation and prioritisation skills, with excellent attention to detail Clear, professional communication skills - comfortable on the phone and in writing A proactive mindset: you spot problems early, take ownership, and follow through Comfortable using systems and spreadsheets; basic Excel skills for reporting/tracking Resilient and solutions-focused - able to stay calm and effective under pressure Freshdesk (or similar ticketing/CRM tools) experience is a plus

What It's Like to Work at UltraLEDS

We're a hardworking, supportive team where people pull together and take pride in the result. We value collaboration, accountability, and good energy - and we make time to enjoy the wins too, with monthly team social events. This is an office-based role. Our culture is built on teamwork and quick communication, and we believe that works best when we're together.

At UltraLEDS, we don't just sell lighting - we help bring ambitious projects to life. Our products have illuminated high-profile names and venues including the Love Island set, the Erasure world tour, DC10 Ibiza, Next plc, Mulberry, Wembley, and BMW.

We're looking for a Sales Support Administrator who is excited to join a fast-paced, customer-first business - someone with strong character, a calm head under pressure, and the drive to build a career.

If you're ambitious, eager to learn, and want a role where your impact is noticed, we'd love to hear from you.

Benefits

27,500+ (dependent on experience) 25 days holiday plus bank holidays 2-week paid sabbatical after 5 years' service Company pension scheme Private health insurance Mental health support Enhanced maternity leave Perkbox membership Monthly team social events Free eye tests Free on-site parking Excellent transport links
Job Type: Full-time

Pay: Up to 27,500.00 per year

Work Location: In person