Job Description

Join our team as a Sales Support Administrator

Allan Brothers Ltd

- The UK's longest-established window company - is built on generations of timber craftsmanship. Our passion for hand-crafted excellence has stood the test of time, blending traditional techniques with modern innovation to create high-quality timber windows and doors that last for decades.

Now, we're looking for a full-time

Sales Support Administrator

based in our Oxfordshire showroom to join our amazing team! If you're a highly organized, detail-oriented professional with excellent people and communication skills, we want to hear from you.

Hours:

Monday to Friday, 38 hours per week

Salary:

Depending on experience

We are a real Living Wage Employer and a Great Place to Work certified company.

What You'll Be Doing:

Act as the primary point of contact for clients to our Oxfordshire showroom, providing an excellent customer experience to all visitors and telephone and email enquiries, including product information and estimate/quote tracking. Responding to enquiries from the sales team. Liaising and resolving issues and providing ongoing support. Day to day Customer interaction on phone, email and social media by replying to questions and comments. Schedule meetings, manage sales data, liaise with other departments, prepare reports, manage prospects. Management of the sales tracker CRM chasing new customers and booking appointments for the sales team plus follow up calls for potential leads to help improve order intake. Prepare quotes, process sales and assisting the sales team as needed. Supporting customers with day-to-day support requests (sending out catalogues, imagery, technical guides, samples). Ensuring all tasks align with company procedures and best practices

What We're Looking For:

Qualifications:

GCSE Maths & English (or equivalent)

IT Skills:

Strong working knowledge of Excel, Word, and Outlook

Communication:

Excellent verbal and written skills, with a confident and professional telephone manner. A people person, with great love for customer service.

Experience:

Previous experience in a similar office-based role or customer-facing role.

Key Skills & Attributes:

High attention to detail and accuracy Strong organizational and problem-solving abilities Ability to interact professionally at all levels A proactive approach to work with the ability to multitask
This is a fantastic opportunity to be part of a company with a rich heritage and a bright future. If you're ready to make a difference and contribute to our continued success,

apply today!

Job Types: Full-time, Permanent

Pay: 14.00-16.00 per hour

Benefits:

Company pension
Application question(s):

Will you be able to reliably commute to Witney OX29 8ET for this job
Experience:

Customer service: 3 years (required)
Language:

English (required)
Work Location: In person