Job Description

An organisation with a strong purpose, vision and goal - we're all about living health confident.


Position:


Sales Support Advisor


Worthing, West Sussex


Full time, Permanent - Remote


25,500 per year plus uncapped commission structure


We're looking for accomplished, articulate and ambitious individuals to join our Sales Support Advisor team here at Bluecrest!


Led by our Customer Service Manager; Lou, you'll be the first point of contact for potential and existing customers across our B2B, B2C and SP Networks. Your role will be pivotal in driving sales, providing exceptional and engaging customer service, and building strong relationships with our customers.


Externally, we're a highly motivated, results driven team of diverse talent with a focused commitment to achieving targets. Internally, we are a vibrant group, that believe in the power of clear communication, collaboration and building strong relationships with customers and colleagues alike.


If you're ready to make a meaningful impact, then we're ready for you!


What we can offer you in return

A competitive salary of 25,500 per year
Uncapped commission structure
Four free Health Assessments per year, which can be used by yourself, family or friends
A further 50% off any additional testing
23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days - plus bank holidays on top!
Sophos@Home protection
EAP Scheme
Company sick pay scheme
Enhanced family leave
Life Insurance
Employee referral bonus scheme of up to 1,000
Matched company pension (up to 5% or up to capped amount)
Cycle to Work Scheme
Employee Charity Sponsorship Scheme
Discounted Gym Membership
Home office allowance - yearly allowance of 130 to make working from home more comfortable!


*After qualifying period & subject to terms and conditions and/or eligibility.


Your day-to-day duties will include...


Managing inbound sales enquiries from customers, across B2B, B2C and Strategic Partners, and identify opportunity to personalise our products.
Making warm outbound calls to existing B2C customers, encouraging them to utilise our services.
Making warm outbound calls to existing B2B customers, encouraging them to utilise their employee benefit.
Taking accountability and achieve all required customer interaction SLAs.
Taking accountability and achieve all current sales KPIs.
Being open and proactive to coaching, feedback and sales skills training.
Achieving an industry standard of Quality Assurance score of 95%
Adhering to ISO 9001 and internal sales policies
The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.


The hours...


Full time, Permanent
37.5 hours per week
These hours can fall any days between Monday and Sunday
Monday to Friday working hours, any times between: 7am - 8pm
Saturday and Sunday working hours, any times between: 8am - 5.30pm
Weekends are rotational: you may find yourself working 2/6 weekends
Remote - please be aware there many be instances where you might be required to attend certain office locations if required.


Requirements:


What we're looking for...


Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer's needs.
Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
Dynamic and performance/results-orientated individual.
Excellent verbal and written communication skills.
Proficient is use of Microsoft Office tools.
Strong organisational skills
Excellent sales/persuasion and negotiation skills.
Works will in a team environment.
Professional telephone manner.
Personal integrity and pride in work.
Excellent planning and organisation.
Ability to work well under pressure.
Interest in health care is desirable.


*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal records check as part of our onboarding process


Other information:


The next steps...


So, if you think you've got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we'd love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!


Equal Opportunities


"Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.


We base all our employment decisions on merit, job requirements and organisational needs.


Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work."


Other Info


The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as 'spent', must be declared.
We kindly ask recruitment agencies to refrain from contacting us.
Any personal information you share with us will be treated in line with our company Privacy Policy.
At present we are unable to provide sponsorship of Visa's for our vacancies