Job Description

We have become a global leader in the world of professional automatic coffee machines, by developing innovative solutions in extraction methods and quality control of coffee products. At Eversys, our vision is to bridge the gap between the traditional Italian coffee machine with the speed and electronic intelligence of the super-automatic machine.

We provide products and services that bring real added value to our customers ensuring a unique sensory cup experience through consistency, real-time connectivity, high productivity, and ease of maintenance through our industry-leading after-sales service. Eversys UK and Ireland, a wholly owned subsidiary of Eversys Switzerland, is becoming the leading commercial espresso machine supplier in both markets.?

Responsibilities

Based from the UK Head Office in Crawley, 5 days per week. The Sales Administrator will be an integral part of the growing UK Sales Team, reporting into the Sales Administration Manager and providing administrative support from the point of initial customer leads and requests received, up until the point when the products are provided to the customers and payment is received.

The successful candidate will be tasked with the following Specific Duties and Responsibilities (including but not limited to):

Issuing requests for information in order to allow Customer Accounts to be set up. Liaising between the sales and accounts team to ensure that the correct customer information has been provided and is up to date. Process Client orders accurately and promptly. Ensure database functions are completed diligently and accurately. Receive and process client's service requests by phone and online. Record incoming customer enquiries in the business's CRM system HubSpot and validating these leads before passing them onto the Sales Management team. Understanding Customer requirements and identifying potential machines and accessories that may be able to meet their criteria. Ensure that the electronic booking system is up-to-date and accurate at all times. Handle any customer complaints in a professional and polite manner. Develop and maintain effective communication links and good working relationships with staff, clients, and the manufacturing team in Switzerland. Assisting with the production of Company Reports and Accounts on a monthly/annual basis.

Qualifications and Skills

A degree level of education is preferred; applicants with previous experience in a similar role and proven competency with working using computer databases will be given equal consideration to those with academic backgrounds during the selection process.

Benefits/Package

Salary:

up to 27,000 depending on experience inclusive of 200 per month Regular Attendance Bonus

Hours of Work:

Full Time, Monday to Friday, 08:30am to 5:00pm Employee Discount NEST Pension

Holiday:

20 days annual leave per year (excluding public holidays) for the first year, rising to 22 days in the second year, 23 days in the third year, 24 days in the fourth year and reaching 25 days per year for the 5 and subsequent years.
Job Types: Full-time, Permanent

Pay: Up to 27,000.00 per year

Benefits:

Company events Company pension Employee discount On-site parking
Schedule:

8 hour shift Monday to Friday
Education:

A-Level or equivalent (required)
Experience:

CRM software: 1 year (preferred) Customer service: 3 years (required)
Work Location: In person