Job Description

Purpose of the Role

To support the Sales Manager and sales team by providing administrative, operational, and customer service support, while managing a portfolio of lower-demand customers and ensuring a smooth sales process from enquiry to delivery.

Key Responsibilities

Support the Sales Manager with day-to-day administration and provide holiday and sickness cover when required Manage a portfolio of customers, handling enquiries and maintaining regular communication throughout the sales process Respond to customer enquiries efficiently and resolve issues in a professional manner Prepare customer invoices and process payments Maintain accurate customer and vehicle records, including Personal Import Service documentation Qualify and allocate incoming enquiries via Zendesk and help improve enquiry-handling processes Coordinate vehicle registrations, IVA tests, MOTs, and related compliance requirements, liaising with DVLA and other authorities Organise vehicle history, keys, and documentation for sales vehicles Provide a welcoming on-site customer experience, including hospitality and agreed local customer collections

What This Role Offers

A varied role combining sales support, customer service, and vehicle administration Close involvement with the sales process and customer journey Opportunities to develop product, compliance, and customer relationship experience
Job Type: Permanent

Pay: 27,500.00-30,000.00 per year

Benefits:

Employee discount On-site parking
Work Location: In person