Job Description

Cedaro Limited: Sales Support & Customer Service

Permanent

Working Hours - Full-time, Monday to Friday 9.30am to 5.30pm (36.25 hours per week)

Salary - Up to 25,000 based on experience plus additional commission plan.

Cedaro is part of Digital Phone Company, East Anglia's leading independent mobile communications provider and a regional partner with both Vodafone and SKY.

With 31 years of award-winning success behind us, we believe in providing excellent training and development in a can-do environment within our fast paced and ever-changing industry.

This role is based at our Great Yarmouth office and designed to provide customer service and support for our business telecoms customers as well as sales support to our retail stores.

What does the role involve?

The Sales Support & Customer Service role will support sales operations to ensure administration is maintained to a high standard as well as delivering high quality customer service across the following responsibilities:

Proactive telephone customer service and support for our business customers.

Providing administrative support to our retail stores for business-to-business sales opportunities.

Liaising with and supporting our business-to-business sales team.

Contacting existing customers for contract renewal and new business opportunities.

Supporting our retail stores on a day-to-day basis and assisting with queries.

Supporting the Cedaro in house sales team and lead generation team

Supporting clients with their Mobile Phone and Fixed Line Telephony onboarding journey's

For the right candidate there would also be opportunities to be involved in networking with customers and sales in the future.

Is this role right for me

?

We are looking to recruit a talented individual who is prepared to work hard, take on responsibility and place their own stamp on the role. We welcome applications by young or more mature candidates who possess the following qualities:

Strong communication skills with an excellent telephone manner

Organised individual with excellent administrative skills

High attention to detail

Able to create and develop successful customer relationships with high levels of customer service offered

Possesses a proactive, can-do attitude

Is computer literate

Displays an ability to use systems and good knowledge of Microsoft Excel

Able to work on own initiative and as part of a team

If the role interests you and you feel you are a good fit, please apply without delay, sending your CV and covering letter stating your academic qualifications and previous experience.

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Additional pay:

Commission pay
Benefits:

Casual dress Company events Employee discount
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Sales administration: 1 year (preferred) Customer Service: 1 year (preferred)
Work Location: In person

Application deadline: 31/08/2025