Job Description

Description

We are Arbtech, the UK's leading ecological consultancy. With over 100 passionate professionals supporting more than 8,000 projects annually, from ecology surveys to tree assessments and protected species monitoring. With a reputation for excellence, we're expanding our dynamic sales team based at our Chester HQ - and we want YOU to be a part of this exciting journey as we help balance nature with progress!

Salary:

25,400 per annum plus benefits

Location:

Chester, office based

Hours:

Full-time - Monday-Friday, 9-5:30.

The Role:

As a

Sales Support Specialist

, your primary focus will be

processing client bookings

--making sure every confirmed survey is swiftly and accurately added onto our system and allocated a project manager. You'll be the vital link between a new client saying "yes" and our consultants hitting the ground running.

Key Responsibilities

Processing Survey Bookings:

Once a client decides to go ahead, you'll take ownership of the process - logging job details into our systems, and helping assign the right project manager to deliver the work.

Database & CRM Management:

Keep our systems up to date with client records, booking info, and status updates to keep everything running smoothly.

Responding to Sales Enquiries:

Handle incoming queries by phone, email, and other channels with a professional and friendly tone.

Providing Service Info:

Help clients understand our services and provide them with tailored information to support their decision-making.

What We're Looking For:

We're after someone who is detail-oriented, proactive, and ready to make an impact within a fast-paced team environment. While previous experience in a customer-facing role (retail, hospitality, customer service, etc.) is a bonus, what's most important is your enthusiasm to deliver excellent service and your ability to stay organized under pressure.

To be successful, you'll need:

Strong written and verbal English communication skills - you'll be the voice of Arbtech to many potential clients! A high degree of computer literacy - you'll be using our CRM, email, and other systems daily. A positive, proactive attitude - we're looking for someone who thrives in a fast-moving, team-oriented environment. Exceptional organizational skills - you'll need to keep everything running smoothly and ensure no detail is missed. A passion for customer service - you'll be helping clients every step of the way, so a friendly, professional manner is key!

About Arbtech