Job Description

JOB DESCRIPTION

SALES SUPPORT ADMINISTRATOR

About Us

With years of experience in importing and distributing products from all corners of the globe, particularly the vibrant markets of the Far East and China, we've honed our expertise. Our brands cover everything from surf and skate to water sports, outdoor play, and toys, catering to diverse interests. While we specialize in providing affordable options, our commitment to cutting-edge design, quality, and value for money sets us apart. Behind every product is our dedicated in-house design and development team, constantly dreaming up fresh and innovative ideas. We believe that evolving our brands and products is key to our ongoing success. Our clientele includes independent retailers, wholesalers, buying groups, major chain stores, and an ever-expanding network of international distributors. Join us as we continue to spread the joy of leisure across the globe.

Job Role

The Sales Support role is vital in ensuring smooth order processing across International, National, and Trade sectors. This position combines administrative support, accurate order management, and collaboration with internal teams and external partners to deliver top-notch service. Strong problem-solving, communication skills, and a proactive approach are essential to build positive relationships with both customers and colleagues. A proactive mindset, a sense of humour, and flexibility, especially during seasonal peaks, are essential for success in this dynamic position.

What You'll Be Doing

Provide day-to-day sales support across International, National, and Trade sectors, ensuring efficient and accurate order management.

Input, verify, and process sales orders quickly, resolving issues promptly.

Manage administrative tasks, including product setup forms, image requests, and order documentation.

Prepare labels and paperwork for warehouse dispatch to ensure smooth outbound operations.

Communicate with customers regarding delivery updates, claims, and general support needs.

Utilize internal and external platforms (order/invoice portals, courier systems, logistics tools) to manage orders.

Collaborate with Sales, Logistics, and Customer Service teams, and external partners to support the order-to-delivery cycle.

Report on task progress, ensuring transparency and accountability.

Build strong relationships with customers and colleagues for a smooth service experience.

Adhere to stated policies and procedures relating to Health & Safety and Quality Management

Any other tasks deemed by the Company to be necessary for the successful completion of the role.

What We're Looking For

Can you?

Attention to detail and accuracy in data handling.

Proficiency in CRM/ERP systems.

Strong problem-solving and communication skills.

Ability to manage multiple tasks at once.

Customer-focused with a proactive approach.

Are you?

Maintain a proactive, solution-oriented mindset for sales support tasks and client issues.

Make informed, data-driven decisions while balancing business goals and customer satisfaction.

Adapt to shifting priorities and meet both business and customer needs.

Resolve issues professionally, maintaining high service standards.

Foster a collaborative, positive team environment.

Stay calm and confident in high-pressure situations.

Keep a sense of humour to enhance team morale during challenging times.

Be flexible with working hours, especially during seasonal peaks.

Benefits

The Wilton Bradley Group are a family-owned business committed to supporting our employees in both their professional and personal lives. We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy an exclusive discount of 40% off online products.

We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones. Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.

Job Types: Full-time, Permanent

Pay: 25,500.00-26,500.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Referral programme Sick pay
Ability to commute/relocate:

Newton Abbot TQ12 6TW: reliably commute or plan to relocate before starting work (required)
Work Location: In person