Job Description

Job title:

Sales Support Executive

Employed by:

Yappl Ltd

Reporting to:

Team Leader/Sales Manager

Direct reports:

N/A

Based:

Yappl Southern Office

1.0 Purpose

To qualify, enhance and manage data on our CRM system (The Layer)

2.0 Dimensions

This is a new role, the objective being to improve the quality of data the sales team has to work with thus ensuring we maximise the effectiveness of our sales and marketing activities by providing them with the best possible information to work with.

Key responsibilities include: -

Supporting both mobile and UC sales teams Mobile support - managing the leads we receive from money supermarket, making the initial call to qualify them. Identifying their requirements - number of handsets, current network, tariff and spend. Handset requirements and other relevant information required by the sales team to progress to develop sales opportunities UC Sales support - Yappl works closely with a number of companies that have laid fibre in different locations across the UK, they provide us with Ready For Service data, which means the address can have full fibre. This data needs to be enriched with company names, contacts, reg number, emails and phone numbers. This will be done using a combination of google maps and our data enrichment portal Ongoing management of customer data on the layer ensuring their assets and details are correct. Along the way, we would encourage you to engage with customers, staff and learn as many aspect of the business.

3.0 Role and Responsibilities

3.1 Creating sales data

Qualify leads and convert them to opportunities Record all activities in Yappl's CRM system Work with your Team Leader/Sales Manager to develop the process and extend the scope of the role as required Selling and promoting our range of next generation fibre, UC and mobile solutions Qualify customers for mobile and where pass to the mobile team as an opportunity
3.2 Driving Quality and Compliance

Be a positive ambassador for the business, generating quality business opportunities.

Follow our sales processes, using Yappls systems and process thoroughly

3.3 Trackers and Management Reports

Where required, provide reports on activities and opportunities

Utilise MI reports to drive track your own performance

4.0 Generic Role Requirements

To maintain your personal and professional development to meet the changing demands of the role and to participate in appropriate training activities

To undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job

To carry out responsibilities with due regard to the company's general operating policies, commensurate with the post and/or as detailed in the Company Handbooks, including those contained within the Staff Handbook and Health and Safety Manual

To have, at all times, professional courtesy and respect for all management, employees, customers and suppliers of the company

To support the sales team with any additional sales management activities and support where required

5.0 Qualifications and Competencies

Experience with managing inbound enquiries is essential, outbound a benefit for future development

Excellent verbal and written communication and interpersonal skills

Positive and pro-active attitude

A genuine passion for sales and business development

Professional at all times

Computer literacy

Objection handling

Ability to work under pressure

Flexible approach to working location

Job Type: Full-time

Pay: 24,420.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Work from home
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Location:

Christchurch BH23 3TS (required)
Work Location: Hybrid remote in Christchurch BH23 3TS