Job Description

Job Summary

We are seeking a motivated and dynamic Sales Executive to support the sales team with a wide range of administrative tasks. Key responsibilities will include understanding customer needs, communicating effectively with the wider Diamorph CPM organisation, and maintaining communications with customers and team members to support the delivery of excellent customer service.

Responsibilities

Sales Administration

- supporting the administrative management of the full sales order process from quotation to delivery by working with each department to ensure efficient order management. Maintain data hygiene in ERP system to support business reporting and performance

Customer Servicing -

efficient and veracious handling of customer queries. Lead as point of contact for customers to ensure expedient resolution of customer requests. Communicate customer requests and queries effectively to the wider Diamorph CPM

Sales Support

- Assist Sales Managers with identification and processing of new business opportunities for new and existing customers. Organising customer meetings, presentation, and providing sales literature and samples to prospects and customers. Work closely with technical and planning departments in particular to ensure expedient processing of customer orders.

Process Improvements -

Identify, suggest, support implementation and training of new campaigns, systems and tools which enhance productivity.

Data & Reporting

- update and manage information systems to provide accurate data which supports strategic decision making within the organisation

Requirements

Resilience - as we continue with our ambitious plans to grow and evolve into a world class business, we need team members that share our determination to succeed. Persistence - we work in a competitive environment; we need team members that are passionate about pursuing triumph in the face of adversity. Growth mindset - we want to support professional development; the successful candidate should be capable of identifying and requesting any personal training requirements. Honesty - act always in a trustworthy and ethical manner and comply with relevant employment law. We want conscientious employees who will always work in the best interests of The Company Positive mindset - a can do attitude with a good problem-solving attitude Proven experience in a sales/ customer service role, and/or a suitable qualification Experience of manufacturing companies is beneficial but not essential Strong computer skills, with working experience of using the MS Office suite, with proficiency in CRM software (e.g., Salesforce, HubSpot) Ability to work independently and as part of a team. Excellent communication skills - written and verbal. Ability to communicate information, whether technical or non-technical to team members and customers in a clear and concise manner Good organisational skills and a strong work ethic. Strong numerical skills with an ability to think analytically and to collect and use data to drive effective decision making Attention to detail
Candidates must either already hold, or be eligible to obtain relevant security clearance to be considered for this role. Further information can be found here (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Additional leave Company pension Flexitime On-site parking Private medical insurance Referral programme Sick pay Work from home
Ability to commute/relocate:

Gloucester GL1 5TT: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person