Job Description

We are looking for a motivated and organised Sales Support Executive who thrives in a fast-paced environment and is passionate about delivering outstanding customer service. You'll be at the heart of our Fire & Security sales team, ensuring smooth administration and first-class support across all stages of the sales cycle.

About You

The ideal candidate will be enthusiastic about sales, confident on the phone, and able to manage multiple priorities with ease. Flexibility, strong communication skills, and excellent time management are key to succeeding in this role. While experience in the Fire & Security industry is a plus, it's not essential--we provide full training.

Location

Working location to be discussed individually with applicants.

Key Responsibilities

Provide full administrative support to the Fire & Security sales team. Process all sales quotations, enquiries, and orders efficiently and accurately. Log and escalate any customer enquiries that cannot be resolved immediately, ensuring all follow-ups are recorded. Support field sales with generating quotations and handling customer communications. Produce quotes for remedial or extra works based on input from engineers or internal sources. Manage and maintain the sales pipeline; follow up on quotations and liaise with clients at all levels. Prepare documentation for won quotations before handover to operations. Take action on requests resulting from field sales reports and meetings. Maintain organised and up-to-date documentation for all related sales activity. Coordinate with other departments to ensure customer needs are met seamlessly. Assist the accounts team with any customer-related queries or disputes. Report and help resolve any customer complaints or satisfaction issues promptly. Undertake any additional tasks assigned by the Line Manager.

Required Skills & Experience

Excellent organizational and time-management skills. Strong communication skills and confident telephone manner. Ability to work under pressure and to deadlines. Experience with Google Suite preferred. Familiarity with Simpro or similar systems is an advantage (full training provided). Background or understanding of the Fire & Security sector is beneficial, but not essential.
Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Schedule:

Monday to Friday
Work Location: In person