Job Description

Reports to: Director of Sales UK

Position Overview:

The Sales Support Specialist plays a key role in supporting CSafe Europe sales team members across the active and passive product lines. This role ensures smooth administrative workflows, timely order follow-up, and high-quality customer communication. This role will act as the central point of contact for documentation, sales administration tasks, and customer updates helping the sales team focus on revenue-generating activities.

Key Responsibilities:

Sales Administration & Support

Provide day-to-day administrative support to the external sales team across Europe.

Prepare and share sales documents, proposals, quotes, and product information.

Perform follow-up activities with customers on quotations, after-sales and complaint resolutions.

Provide "after the sale" follow-up support as needed

Order & Shipment Coordination

Support the order lifecycle, from placement through delivery.

Track order status and proactively follow up with internal teams (operations, logistics, customer service).

Update external sales and customers on order progress, delays, or required actions.

Customer Success & Communication

Provide ongoing account and customer expertise to ensure customer enquiries and documentation requests are completed.

Ensure customers receive accurate information, certificates, manuals, and onboarding materials.

Support customer onboarding for new products or services.

Documentation & Process Support

Organise and maintain sales assets, technical documents, and compliance files.

Ensure all required documentation is shared on time with customers and partners.

Help optimise workflows between the active and passive sales organisations.

Cross-Functional Collaboration

Work closely with; Operations, Quality, and Customer Service to resolve issues for the sales team and customers.

Coordinate with Finance for invoicing support or credit issues where needed.

Support internal reporting and weekly/monthly sales updates.

Qualifications

3+ years of experience in sales support, customer success, customer service, or administrative roles within logistics/supply chain (pharma/temperature-controlled solutions is an advantage).

Strong organisation and ability to manage multiple priorities.

Clear and professional communication skills (written and verbal).

Proficient in using CRM systems, Excel, and shared documentation platforms.

Detail-oriented, proactive, and able to follow processes efficiently.

Ability to work with dispersed sales teams across multiple countries.

Strong English language skills, with a proficient second language an advantage [French, Spanish, or Italian for Europe role / Chinese for APAC role in SIN]

Working Conditions

In office requirement - three (3) to four (4) days a week.

Occasional travel may be required for training, meetings, or supplier/customer interactions.

CSafe is an equal opportunities employer that actively encourages employees to bring their authentic selves to work.

What Success Looks Like

CSafe sales team receives timely, accurate support that improves productivity.

Customers experience responsive, reliable communication that enhances their satisfaction.

Sales workflows run smoothly across both active and passive business lines.

Orders move through the system with fewer delays and minimal escalations.

Job Types: Full-time, Permanent

Benefits:

On-site parking
Work Location: Hybrid remote in Aylesbury HP18 9BF