Job Description

Sales Support Specialist

Elite Wine Refrigeration was founded in 2016 by Callum and Cherry and has since evolved into one of the UK's leading suppliers of premium wine storage solutions. In 2019, we became part of Dunavox GB - the UK entity of Dunavox Global, a cutting-edge wine cooler manufacturer based in Hungary. With continued growth across the UK, Ireland and Europe, we're now looking for a Sales Support Specialist to strengthen our dynamic, close-knit team.

Our Mission

To deliver premium wine storage solutions with market-leading customer service, blending timeless elegance with modern technology. With our focus on innovation and strong global partnerships, we aim to elevate every customer experience.

Our Values

Customer-Centric Excellence Team Spirit & Collaboration Professionalism with Personality Opportunity & Growth Meticulous Attention to Detail

The Role

As a Sales Support Specialist, you'll be the first point of contact for B2B and B2C customers via phone, email, Livechat, and in person. You'll play a vital role in sales, order administration, lead management and logistics - delivering every customer interaction with empathy, precision, and professionalism. This is a hands-on position that calls for someone highly organised, proactive, and commercially aware. You'll help ensure every order and backorder is fulfilled promptly, while managing your sales pipeline and tracking performance to support Elite Wine Refrigeration's continued growth.

Key Responsibilities

Serve as the primary contact for customer phone calls, providing friendly and informed support Manage incoming sales leads, update tracking systems with sales values, and follow up proactively Deliver exceptional customer service with empathy, professionalism, and commercial awareness Accurately process orders and coordinate dispatches for Elite Wine and Dunavox GB clients Keep on top of existing orders and backorders, ensuring goods are dispatched and delivered on time Maintain communication with internal teams to streamline fulfilment, stock replenishment and sales activity Resolve customer issues with care and efficiency, ensuring satisfaction at every step Maintain CRM records, monitor order progress, and assist with delivery scheduling Create invoices, credit notes, and support the accounts team with payment coordination Support aftersales service, logging service cases and updates with manufacturers and customers Keep product data, manuals, and technical documentation up to date as needed Conduct in-showroom product demonstrations as required

About You

Minimum 2 years' experience in office administration, sales or customer service Exceptionally organised with keen attention to detail Commercially aware with a proactive mindset and problem-solving attitude Strong phone etiquette and excellent written communication skills Confident in managing multiple tasks, maintaining accuracy under pressure Naturally empathetic and customer-focused Skilled in Microsoft Office, CRM platforms (Shopify experience ideal) Self-motivated, positive, and eager to contribute to a growing business Technically curious and committed to learning product features and service standards An open mind, someone looking for a challenge!

Perks & Benefits

20 days holiday + Christmas shutdown Monthly team lunches & events Casual dress & friendly team culture Employee discounts on premium wine storage products Company support for sight tests and eyewear
If you are a proactive individual with a passion for sales support and administration, we encourage you to apply for the Sales Support Specialist position. Join our team and contribute to our success!

Job Type: Full-time

Pay: 25,000.00-29,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site gym On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 2 years (required) Sales administration: 1 year (required)
Work Location: In person

Application deadline: 10/08/2025
Expected start date: 04/08/2025