Job Description

Title: Sales Support Specialist

Reports to: Global RSEC Sales Manager

Base Location: Manchester - Fulltime - Onsite

Position: 6 Months FTC (With the opportunity to go permanent)

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.



As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business--one that's changing the world for the better.



We are seeking a detail-oriented and proactive

Back Office / Sales Support Specialist

to manage and resolve order booking issues across our sales and operations teams. This role is critical to ensuring accurate and timely order processing, maintaining data integrity, and supporting smooth revenue recognition.

Key Accountabilities

Order Management & Issue Resolution

Monitor and track order booking discrepancies across systems and teams. Investigate and resolve issues related to missing, incorrect, or delayed order entries. Escalate complex or unresolved cases to appropriate stakeholders with clear documentation.

Cross-Functional Coordination

Collaborate with Sales, Order Entry, Finance, Engineering and Operations to ensure issue alignment and resolution. Ensure clear communication across teams to maintain smooth order-to-cash operations.

Reporting & Process Improvement

Maintain accurate records of issue logs, resolutions, and changes made to processes. Identify recurring problems and contribute to process optimization and efficiency initiatives. Provide regular reporting on issue trends, resolution metrics, and performance indicators.

Compliance & Audit Support

Support internal and external audits related to order booking processes. Ensure compliance with internal controls and documentation standards.

What We're Looking For

To thrive in this role, you should bring:

Education & Experience

Minimum of 5 GCSEs (or equivalent), including English and Maths. Proven experience in back office support, order management or sales operations. Understanding of order-to-cash processes is a plus.

Soft Skills

Strong attention to detail and a methodical approach to problem-solving. Excellent communication and interpersonal skills for cross-functional collaboration. Ability to manage multiple priorities and work independently in a fast-paced environment.

Technical Skills

Familiarity with CRM and ERP systems. Proficiency in Microsoft Excel and other data analysis/reporting tools. Strong documentation and reporting capabilities.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.