Job Description

Job Purpose:

Selling the Clockwork Removals brand to ensure that you are delivering profitable growth for the branch. Developing relationships, responding to customer enquiries and proactively marketing and selling Clockwork Removals services. Responsible for arranging and executing the removals for the company, along with quoting for current clients who are offering repeat business.

Main Duties and Responsibilities

Sales Surveying

Develop sales in line with the branch sales and marketing plan in the domestic, commercial, international and insurance areas. Meet and exceed all Sales activity conversion, margin and revenue targets on a weekly basis React to leads and enquiries contacting the branch Expected to formulate a suitable removal plan bases on the information obtained from the survey Proactively canvass and call on target accounts as defined by the Branch Manager Account manages existing customers already with the branch Work with the Operations team to establish appropriate service standards and to proactively and to proactively seek service improvements Build good relationships with customers, offering a full range of customer support and services Provide accurate scoping and costing for moves on Moveware within 14 days Identify and develop target markets via a range of marketing within 14 days Identify and develop target markets via a range of marketing initiatives as directed by the Branch Manager Provide advice on international moves Contribute to Branch Sales strategy and growth as set out by the Branch Manager

Move Management

Writing up quotations and doing follow ups

Booking Confirmations/Administration and Customer Liaison

Once the job is booked in you will start with an introductory phone-call and email, you will then be fully responsible for the customer from this point onwards

Removal Preparation and Execution, making sure that all aspects of the removal is discussed with the customer and agreed internally:

a. Arranging box deliveries and collections

b. Raising invoices and taking payments

c. Arranging parking by borough

d. Liaising with the General Manager to ensure all crew and vehicle requirements will be met

e. Inputting information onto Crew Sheets with instructions for the team

f. Arranging extra services - pianos' removal/hoist/handymen etc

Assisting with Complaints and Queries (Post Move)

a. Sending follow up emails to customers, including settling outstanding balances and sending out review requests

b. Monitoring customer feedback

c. Weekly tracker for customer reviews

d. Gathering information from clients regarding insurance claims and provide to the Branch Manager

e. Contesting parking tickets

f. Cost center analysis for worksheet to be completed for all complete moves

Storage Management

a. Setting up initial storage access including accounting and invoicing

b. Handling out storage request, as and when required

Experience and Knowledge:

Previous, field sales experience B2C preferably

Excellent verbal communication, presentation skills and writing proficiency

Experience in the UK Domestic Removals market a bonus (but not a requirement)

Good negotiating and influencing skills

Time management skills, with the ability to prioritise workloads and meet deadlines

Excellent communication skills both written and verbal

Flexibility, in order to respond to changing business needs

Excellent attention to detail

PC literate - Outlook, Word, Excel and Google

Skills and Qualifications:

Numeric and analytical Possess good literacy skills PC literate Familiar with Microsoft Office software and Google Workspace
Job Types: Full-time, Permanent

Pay: 26,500.00-28,000.00 per year

Benefits:

Company pension Free parking On-site parking Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person