Job Description

Dealer Renewals and Upgrades Team Leader

Location: Blackburn

Salary: 26,000 + OTE

Contract: Full-time

Hours: Monday - Friday, between the hours of 9am-7pm, Saturdays on a rota basis

Holiday: 22 days per year, plus bank holidays

About Us

At Warrantywise, our mission is simple: to provide the very best warranty and aftersales solutions to our customers and dealers. Our continued growth and success are driven by the amazing people who make up our team. We're now looking for a dedicated Dealer Renewals and Upgrades Team Leader to join us and help shape the next chapter in our journey.

We believe in investing in our people, nurturing talent, and developing individuals to reach their full potential. If you're ready to lead from the front and inspire those around you, this could be the perfect role for you.

The Role

As the Dealer Renewals and Upgrades Team Leader, you'll support the Team Manager in supervising the team. This includes setting team workloads, training staff members, and ensuring the team is working towards company objectives. You'll also step up to deputise in the Team Manager's absence, providing leadership and direction to ensure the smooth running of the department.

Key Responsibilities

Assist and support the Team Manager in achieving departmental targets each month. Lead and manage the team in the absence of the Team Manager. Manage the department inbox, ensuring workload is effectively distributed. Consistently achieve agreed individual KPI (Key Performance Indicator) targets. Plan, develop, and deliver job-specific training to new and existing team members, in collaboration with managers, directors, and the People & Culture team. Provide ongoing support for underperforming team members through coaching, call listening, refresher training, and mentoring. Actively contribute to and participate in team meetings, daily huddles, and wider business sessions. Organise and oversee evening and weekend rota cover, proactively addressing unexpected absences. Support the Team Manager in managing performance, attendance, conduct, or other people-related issues, liaising with People & Culture as required. Collaborate with other departments to maintain seamless business operations. Operate with company objectives and customer satisfaction at the core of all activities.

About You

We're looking for a motivated and people-focused leader who thrives in a fast-paced, customer-centric environment. You'll be a natural communicator with excellent organisational skills and the ability to inspire others.

Essential Skills & Experience:

Proven experience in a team leader or supervisory role, ideally in sales, renewals, or customer service. Strong communication and coaching skills, with the ability to motivate and develop others. Organisational ability to manage workloads, priorities, and rotas effectively. A results-driven mindset with a track record of achieving KPIs. Ability to remain calm under pressure and resolve challenges proactively.

Benefits

Competitive Salary: 26,000 + OTE

Holiday Entitlement: 22 days per year plus bank holidays Career Growth: Ongoing training, support, and development opportunities to help you reach your full potential Positive Culture: Be part of a collaborative, supportive team that celebrates success and recognises hard work. 1 month unpaid sabbatical after 5 years of service. Company pension. Company supported healthcare (Free eye test, offer Able Futures support service). 30% discount on all warranty products for employees, friends and family. Interest free company loan up to 1000 (After 6 months of service).
Job Type: Full-time

Pay: From 26,000.00 per year

Work Location: In person