Job Description

Team Leader - Sales & Telemarketing

Location:

Reading (Office-based)

Salary:

38,000 base + competitive OTE

Hours:

Monday to Friday: 09:00 - 18:00 1 in every 4 Saturdays: 09:00 - 16:00 (in-office), with availability on call if required

About the Role

MotorEasy is seeking a

hardworking, reliable, and results-driven Team Leader

to support and motivate our growing team of Junior Sales and Telemarketing Advisors. You'll be working

alongside an experienced Team Leader

and reporting to the Sales Manager, helping oversee day-to-day performance, coaching staff, and driving results across key KPIs.

This is a hands-on leadership position ideal for someone who thrives in a fast-paced, performance-led environment and is passionate about people development.

Key Responsibilities

Deliver sales and cross-sell targets across a range of products and services Monitor and optimise dialler performance, working with data analysts to drive agent productivity Evaluate live and recorded calls to ensure script adherence, effective structure, and objection handling Provide live coaching and actionable feedback to improve quality and conversion Respond to first-line queries and support agents in overcoming challenges Plan and deliver sales incentives, competitions, and promotions to maintain motivation Monitor attendance, punctuality, and shift adherence Host daily team briefings to share performance insights and business updates Conduct regular 1-to-1 meetings to review performance and support development Collaborate with HR on staffing issues and ensure smooth daily operations Create and manage team rotas to maintain consistent coverage Champion company values and lead by example at all times Carry out other duties as required by line management

What We're Looking For

A proven sales performer with experience leading or mentoring teams Ability to inspire and motivate others toward high performance Comfortable using performance data to inform decisions and strategies Skilled in delivering feedback and coaching for improvement Organised, dependable, and approachable with a hands-on leadership style Excellent communication and people management skills

Desirable Experience

Call centre or outbound sales team leadership experience Experience working with dialler systems and lead generation strategies Knowledge of warranty, insurance, or automotive sales Proven success in managing performance across a sales floor

What You'll Get

38,000 base salary with realistic 50,000 OTE 22 days holiday plus bank holidays Company pension Supportive training and mentoring from experienced team leaders Friendly and professional office environment Opportunities to grow within a fast-expanding company Performance-based bonus structure A collaborative team culture that rewards initiative and accountability
Job Type: Full-time

Pay: From 38,000.00 per year

Additional pay:

Commission pay
Benefits:

Company events Company pension On-site parking Transport links
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Reading: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Management: 3 years (required) Contact center management: 4 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person