Job Description

Cardiff

Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers' first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK.


About the Role


We're looking for a talented, data focussed Sales Team Manager to run our Sales & Renewals team. This is a pivotal role in driving our next phase of growth. You'll be empowered to shape the function, lead from the front, and embed a culture of customer excellence and performance.


You'll collaborate cross-functionally to craft differentiated, data-informed sales journeys--while ensuring an exceptional customer experience. As a forward thinking team, we offer the freedom to explore, build, and make a meaningful impact


Key Responsibilities


Sales & Renewals Leadership: Lead and grow our direct sales and renewals team. Own performance targets, customer acquisition, and retention strategies. Performance Excellence: Foster a high-performing team through clear goals, coaching, and continuous development. Monitor KPIs and dive success. Customer First: Ensure consistently outstanding service by optimising customer interactions and processes using CRM and service design principles. Cross-functional Collaboration: Work closely with colleagues across service, underwriting, data, and operations to identify improvements and remove inefficiencies. Compliance & Governance: Uphold regulatory standards and internal policies. Partner with compliance to ensure transparent, fair, and compliant communications. Innovation & Testing: Embrace a test-and-learn mindset to pilot new initiatives for growth and customer satisfaction.

What We're Looking For


Sales Leadership: A proven track record of driving performance in sales environments. Motivated by results and team development. Data Confidence: Able to analyse data and translate insights into actions that improve performance and service. Change Agility: Comfortable working in a fast-moving environment where systems, tools, and priorities evolve regularly. Cultural Fit: Collaborative, curious, and customer-focused. A natural coach and a resilient leader Industry Knowledge: Experience with SME insurance is a plus, but not essential--we value learning agility and a growth mindset most.

Admiral: Where You Can


We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to 3,600 of free shares each year after one year of service.


Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.


Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.