is a leading outsourced sales and marketing firm specialising in customer acquisition. With a focus on delivering tailored solutions for clients, we excel in driving growth through strategic sales initiatives and targeted marketing campaigns. Our dedicated team is committed to providing exceptional service and results, helping businesses expand their reach and achieve their sales objectives effectively.
Purpose of Role/Job Overview
As a Team Manager, you'll be a beacon of inspiration, leading by example and setting high standards for team performance. Leveraging your expertise, you'll coach and mentor an established sales team that is continuing to grow, providing the support and guidance needed to excel in their roles and foster a collaborative, high-performing environment.
The role involves managing and developing an existing campaign targeting the
Canada market
, requiring the Team Manager to understand market dynamics and continuously refine sales strategies to drive performance and results.
Key Accountabilities
Strong leadership and coaching skills
Excellent communication skills, both written and verbal
Data analysis skills to identify patterns and optimise performance
Understanding and implementation of HR policies
Relationship-building skills to foster a positive team dynamic
Ability to maintain composure in stressful situations
Motivational and inspirational leadership style
Duties
Lead and coach the sales team to meet and exceed campaign objectives
Prioritise workload and allocate resources effectively
Maintain a supportive environment, providing guidance in stressful situations
Foster positive relationships among team members
Communicate effectively to convey instructions and information
Support ongoing training and development to enhance sales representatives' skills
Conduct regular one-to-one meetings for feedback and performance support
Analyse data to optimise campaign performance
Address urgent issues promptly and provide guidance
Ensure comprehensive knowledge of the product and campaign
Implement HR policies and provide compliance guidance
Provide regular progress reports to stakeholders
Lead team meetings aligned with campaign objectives
Boost team morale through appreciation and recognition initiatives
Essential Qualifications
Proven experience leading and managing sales teams
Experience heading up or managing sales campaigns
Familiarity with training methodologies and coaching practices
Experience managing teams within a call centre or telesales environment
Telesales experience: 2 years
Management experience: 3 year
Desirable Qualifications
Management experience in a B2C sales environment
Client management experience
Project management experience
Job Types: Full-time, Permanent
Pay: 30,000.00 per year
Benefits:
Company pension
Referral programme
Work from home
Work Location: Remote
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