Job Description

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Description

InsureandGo is one of the UK's leading Travel Insurance Specialists with an exceptional

4.8

STAR

Trustpilot rating, which is underpinned by our commitment to delivering an excellent customer experience. Our Gold and Black travel insurance policies have been 5 Star rated by Defaqto.

We have an exciting opportunity due to business growth for a

Sales Team Manager

to join our award-winning Contact Centre based in the heart of Southend-on-Sea, Essex.

We are looking for an experienced and inspiring Sales Team Manager to drive operational excellence and lead a team of Sales Agents to deliver an optimum level of service to our customers.

You will possess a proven track record of engaging with, motivating, and proactively managing a sales team and ideally have experience of working in a FCA regulated environment. You will also have a hands-on approach and demonstrable experience of effectively coaching a team in order to achieve conversion and sales targets.

In return you will receive a competitive salary, commission, fantastic benefits, and opportunities for growth and career development.###

Why Join Us?

Competitive Starting Salary:

Basic Salary up to 40,000

Earnings Potential:

Realistic OTE of 7000 per year in commission.

Comprehensive Cover:

Work with a wide range of travel insurance products, including single-trip, multi-trip, and specialised policies such as winter sports and backpacking insurance.

Generous Holiday Allowance:

33 days of annual leave.

Comprehensive Benefits Package:

Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.

Professional Growth:

Access to extensive training on InsureandGo products and sales techniques, with opportunities for career advancement.

Supportive Environment:

Join a team that values collaboration, innovation, and customer satisfaction.

Convenient Location:

Based in Southend-on-Sea with easy access to local amenities and transport links.


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Key Responsibilities

Coach and develop

staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives. Ensure you remain up to date with

procedures/processes, products, new schemes

and/or scheme changes and

communicate

these effectively to your team. Assist with the recruitment process, acquire the most suitable calibre candidate for role,

promoting an excellent brand image.

Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to

assist agents to meet their KPIs.

Effectively communicate

technical, client, customer, service and system related issues or staff related issues to your direct line manager providing

recommendations for swift resolutions.

Handle

complaints

in line with our complaint handling process.

Monitor, record and effectively manage absence

and time keeping issues in line with Company procedures. Document and deliver

monthly 1:1's

ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
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About InsureandGo

InsureandGo, a leading travel insurance specialist, has been safeguarding travellers' adventures for over two decades, covering more than 27 million individuals since its inception in 2000.

With a commitment to inclusivity, the company offers policies accommodating all ages and considers various medical conditions, ensuring comprehensive protection for a wide range of travellers.


At the heart of InsureandGo's success is its dedicated team of over 150 employees.

The company fosters a dynamic and collaborative work environment, engaging staff in exciting projects alongside industry experts. Employees benefit from exceptional perks, including competitive salaries with top agents earning around 33.6k on average, flexible working arrangements, and robust career development opportunities. The workplace culture is both supportive and inclusive, reflecting the company's core values.


Beyond professional commitments, InsureandGo emphasises team bonding through various events throughout the year, fostering a fun and progressive atmosphere where everyone's contributions and ideas are valued. The company is also dedicated to community engagement, regularly organising charity days and environmental initiatives like beach clean-ups, underscoring its commitment to social and environmental responsibility.


For those interested in joining a friendly team dedicated to helping people secure the travel coverage they need, InsureandGo encourages prospective candidates to explore current openings and consider becoming part of their mission-driven organisation.