with the energy and expertise to build a top-performing team? Do you have what it takes to
coach, mentor and inspire
others to meet and exceed targets?
At
Higher Ed Partners (HEP)
, we help universities expand access to high-quality, affordable online education. As a
Sales Trainer
, you'll play a central role in enabling our Enrolment & Retention Advisors to succeed--equipping them with the
skills, tools, and mindset
needed to convert student enquiries into enrolments and support long-term retention.
What You'll Be Doing
As a key member of our Enrolment & Retention Services team, you'll lead the full training lifecycle--from onboarding and live instruction to coaching and performance analysis.
Your responsibilities will include:
Designing and delivering structured sales training programmes across the
full sales cycle
--from lead engagement through to enrolment and retention
Conducting
live training sessions
(both in-person and virtual), including role plays, call listening, and feedback
Collaborating with business leaders to assess training needs and develop tailored coaching plans
Providing regular feedback and
performance tracking
for new and existing team members
Building engaging training content aligned with HEP's methodology, in partnership with Sales, Marketing, and university stakeholders
Reporting on training effectiveness using learner outcomes and KPIs, and recommending improvements to senior leadership
Leading
onboarding and induction
training to accelerate new hire performance
Supporting
quality assurance
through call reviews, performance audits, and process improvements
Maintaining training materials to reflect programme updates, compliance, and best practices
Fostering a positive, motivating, and high-performance team culture
Staying up to date with
best practices in sales training
, customer experience, and adult learning
Providing flexible support across the department and undertaking other tasks as reasonably required
What You'll Bring
Solid B2C sales background (education or service sector experience is a plus)
Proven experience as a
Sales Trainer, Sales Enablement Lead, or Sales Coach
Deep understanding of the sales cycle and the techniques that drive
conversion and retention
Skilled facilitator--confident delivering in-person and virtual training sessions
Tech-savvy: Comfortable using
CRM systems
(Salesforce preferred) and dialer/call tracking tools
Analytical mindset: Able to interpret sales data and tailor training for impact
Excellent communication, feedback, and interpersonal skills
CIPD L&D qualifications or sales training certifications (e.g. ISM, CMI) - desirable
Why Join Us at HEP?
At HEP, you'll be part of a mission-driven team focused on expanding access to higher education. Your work will directly impact student outcomes and business success.
35,000 - 40,000 Dependent upon experience
24 days annual leave + UK bank holidays
Care and Connect
- 24/7 wellbeing and mental health support
HigherPerks
- exclusive discounts with top retailers
Learning & development portal for ongoing training
6% employer pension contributions
Generous
refer-a-friend
scheme (T&Cs apply)
Brighton Office Perks - Your New Work Home
Our modern office at Trafalgar Place is designed for productivity and collaboration:
On-site coffee & sandwich bar
Onsite parking
Superfast Wi-Fi
Showers & outdoor seating
4 meeting rooms & breakout spaces Full accessibility
Ready to empower others to sell with confidence and skill?
Apply now and join HEP in shaping the future of online higher education.
HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Job Types: Full-time, Permanent
Pay: 35,000.00-40,000.00 per year
Benefits:
Canteen
Company pension
Employee discount
Health & wellbeing programme
On-site parking
Referral programme
Store discount
Transport links
Application question(s):
Do you have proven experience in sales training, enablement, or coaching
Do you have strong B2C or consultative sales background (education/service sector ideal)
Are you confident in using CRMs (e.g. Salesforce) and contact centre tech (e.g. dialers)
Do you have L&D or sales training qualifications (e.g. CIPD, ISM, CMI)
Are you able to analyse sales data and apply insights to improve performance
Work authorisation:
United Kingdom (required)
Work Location: In person
Application deadline: 22/08/2025
Reference ID: SalesTRAINER HEP
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