Job Description

We have a vacancy for a Sales/administrator Membership Services Administrator to join our team at GEM Motoring Assist, providing sales and administrative support to our membership department, with opportunities to build a progressive career at a customer-focused organisation.

Founded in 1932, GEM is a successful vehicle breakdown and road safety association which has ambitious plans for further growth.

Our brand is supported by the strength of a well-established parent company which has been providing breakdown services for millions of customers over the past 26 years.

To be part of our team you will need to possess the following: -

Excellent interpersonal skills, with the ability to deal with members, potential members, partner organisations and colleagues

Excellent organisational skills, with the ability to prioritise work to meet deadlines

A strong work ethic and positive attitude, with the ability to work using your own initiative or as part of a team

Basic IT skills, including Word, Excel and Outlook

Excellent command of the English language, oral and written skills

Experience of working within a regulated industry (Not essential)

Knowledge of insurance products (Not essential)

As part of the role, you will be required to: -

Interact with members and prospective members by phone, email and on live chat

Maintain accurate records of customer interactions

Organise and manage customer service data

Handle customer inquiries and queries in a professional manner

Provide timely feedback to customers on their inquiries

Develop and maintain relationships with customers and vendors

Assist in the development of service policies and procedures

Take payments for new members and renewing members

Liaise with our Customer Services team to answer queries

Monitor review websites for member feedback and respond accordingly

Employee benefits include: -

Company pension (After qualifying period)

26 days annual leave plus bank holidays

Limited full sick pay

Complimentary breakdown cover (After qualifying period)

On-site parking

Full in-house training

The working hours for this position are 9.00 a.m. to 5.00 p.m. Monday to Friday.

If you would like to be part of a growing success story and have a minimum of two years customer service experience, we would be delighted to receive your application.

If you wish to apply for this position, please send your CV along with a covering letter to Paula Moody at paula.moody@motoringassist.com

Job Types: Permanent, Full-time

Benefits:

Company pension Free parking On-site parking Sick pay
Work Location: In person