Job Description

Job description
We are looking for an experienced Salesforce Administrator (known internally as Salesforce Specialist) to support our Systems Manager in maintaining and developing Sales Cloud and Marketing Cloud.


In this role, you will act as a strategic systems enabler, driving efficiency, data insight, and user adoption. You'll be responsible for making updates to reports, fields, page layouts, custom objects, flows, and user management to support nurtureuk's marketing, business development, product development, and delivery. You will play a key role in driving data accuracy and enabling smarter digital processes, as well as collaborating with internal teams and assisting with user support and training, ensuring nurtureuk's use of Salesforce supports our organisational goals.


Nurtureukis a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education.


We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be.


With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.


This role is central to nurtureuk's digital transformation, ensuring Salesforce acts as the single point of truth for customer, training and membership data, enabling evidence-led decisions and a seamless customer experience.


Your main responsibilities will include:


Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows. Troubleshooting issues, data cleansing, and implementing secure system changes. Evaluating and deploying Salesforce updates, managing Mass Action Schedulers, and documenting workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively. Providing user support, troubleshooting, and training to colleagues across the organisation.

Please see the attached job description and person specification for further details.