Job Description

NRAS is a leading health charity in the field of rheumatology based in Maidenhead, Berkshire seeking a Salesforce Administrator to join our team who can support the organisation with the development and maintenance of its database and data utilisation. Our future success and next 3-year strategic plan are dependent on our being able to use the data we hold and collect more effectively and intelligently than ever for the benefit of our service users and the organisation.

Key Responsibilities

The main responsibilities for the Salesforce Administrator will include but are not restricted to, the following:

Database Management and Security - Being the first point of contact for all internal staff with the use of Salesforce. This will involve day-to-day support with running reports, importing data, managing post retention processes, data cleansing and maintenance, modifying fields, troubleshooting issues and working with internal teams to fulfil their Salesforce requirements. The job holder will work with the Head of Data to ensure that all NRAS data is being processed and secured in accordance with the Data Protection Act 2018 and UK GDPR. Database Integration - Ensuring that the database integrates with the organisation's website(s) and its other digital assets seamlessly. This may involve liaising with our external consultants, conducting regular testing through the Salesforce Sandbox and potentially working with fields, flows, validation rules etc. Support Internal Staff Training - Support the Head of Data on internal training regarding best practice in data entry and data management as well as new developments within Salesforce. Whilst the role of the Salesforce Administrator is key for providing day-to-day Salesforce support, they will need to be able to create processes that staff can follow for basic tasks independently, such as entering new records or extracting straight-forward reports. Data Segmentation - Post holder will work with the other teams to explore how Salesforce can be used to segment data and provide a more personalised communications approach using Salesforce Account Engagement. Data insights, analytics and AI - Post holder will provide support, insight and data analysis via reports and dashboards as well as prepare the database to implement and utilise AI capabilities.

Specific Duties

Providing day-to-day Salesforce support to internal staff.

Create and compile Salesforce reports and dashboards as requested by internal teams for bespoke projects.

Define and document requirements and system documentation.

Accurately log and report on work.

Assist internal teams in identifying user journeys using Salesforce.

Develop and maintain data entry and reporting process.

Monitor data quality and integrity to maintain an overall high-level of data quality.

Evaluate new version releases of Salesforce-related tools and their compatibility with our current systems.

Work with internal teams to collect information on any current technical issues and troubleshoot them as appropriate.

Regularly report to the Head of Data and Senior Management Team on baseline performance metrics.

Conduct regular audits of our data capture processes, manage data retention processes to ensure consistency and adherence to data regulations such as the Data Protection Act 2018 and UK GDPR.

Regularly perform database de-duplication and cleansing procedures.

Create and manage user profiles.

Liaise with third party software providers to ensure data transfers are seamless and accurate.

Skills and Experience

Essential

Minimum of 2 years' experience working with Salesforce products including Account Engagement.

Salesforce ADM 201 Certification.

Proven experience of Salesforce CRM configuration, including the use of flows, validation rules, profiles and permissions.

Proven experience of providing technical administration with Salesforce.

Proven experience in data analysis, analytics and reporting, and presenting data in a structured and visual format.

Excellent spoken and written communications.

Adaptable and quick to learn, with a strong motivation to improve and develop own skills.

Ability to articulate complex technical topics to a non-technical audience.

Process-driven approach.

Strong IT skills, particularly in MS Excel at intermediate or advanced level.

Ability to write and maintain documentation.

Keen eye for detail and analytical skills.

Able to problem solve and trouble shoot to define appropriate solutions to a variety of issues.

Ability to prioritise conflicting needs of the business and internal users.

Ability to manage workload independently.

Desirable

Experience in integrating other digital platforms with Salesforce such, as Form Assembly and payment systems.

Experience of data analytics software e.g. Power BI, Tableau.

Enjoys working as part of a team and prepared to contribute when required.

Personal Circumstances and Attributes

Ability to work under pressure and to deadlines.

Highly motivated and committed.

Positive outlook and approach.

Can-do attitude/organised

Excellent written and spoken English

NRAS Structure

The post holder will report to the Head of Data and will work closely with the Data Team, Senior Management Team and all colleagues throughout the organisation as data users.

Other Duties/Information

Attendance and participation in team meetings.

Any other duties as requested by the Head of Data or SMT.

NRAS expects all employees to respect the unique contribution of every individual and operates an equal opportunity and diversity policy. All employees must work responsibly within the health and safety policy of the organisation and ensure they are always observing this.

NRAS is an equal opportunities employer and we welcome applications from all suitably experienced persons regardless of their race, socioeconomic backgrounds, gender, disability status, ethnicity, religion/faith, sexual orientation, or age.

Benefits

Full time working hours - 35 hours per week

Flexible hybrid working, minimum 40% in office

Employee Assistance Program

6.4 weeks annual leave including statutory bank holidays for full time staff

Access to Mental Health First Aiders

Job Types: Full-time, Permanent

Pay: 36,000.00-38,000.00 per year

Benefits:

Additional leave Casual dress Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Education:

Bachelor's (required)
Experience:

Salesforce: 4 years (required) Pardot: 3 years (required) Power BI: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Maidenhead SL6 3LW

Reference ID: nras-sfadmin-may25