Job Description

Description:

Are you ready to grow your career in Insurance?



Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!



In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.



So, what's the job?



You'll be responsible for day-to-day support of the Salesforce platform (Level 2 support).



You'll configure and customise Sales and Service Cloud based on requirements, including creating and updating Salesforce dashboards and reports.



You'll monitor Salesforce logs and remediate bugs or issues.



You'll act as the primary contact for Salesforce platform-related enquiries from end users and provide ad-hoc training as needed.



You'll work closely with Salesforce users to collect feedback and suggest enhancement ideas.



You'll assist users with production verification testing and user acceptance testing when required.



You'll support the testing team with Salesforce regression testing for new releases.



You'll manage data tasks such as data cleansing, sandbox data preparation, and backup and restore activities.



You'll manage the health of the org, including updating SSL certificates and applying security updates.



You'll ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders.



You'll review internal communications to stay updated on products and service delivery.



You'll keep accurate notes regarding interactions, in accordance with relevant SOPs and processes.



You'll use customer insights to guide business initiatives.



You'll ensure best practice customer initiatives are adopted and effectively applied.



You'll deliver exceptional customer service to internal and external customers, in line with company guidelines, regulatory obligations, and SLAs.



You'll handle all confidential information in accordance with company and partner protocols and procedures.



And what are we looking for?



You'll have 3+ years of experience working with the Salesforce platform, specifically Sales Cloud and Service Cloud. Experience with Experience Cloud and Pardot is ideal.



You'll ideally hold a Salesforce certification, such as ADM301.



You'll have hands-on experience with Salesforce Reports, Dashboards, and Email Templates.



You'll benefit from experience with popular Salesforce add-ons such as Conga, OwnBackup, etc.



You'll be experienced in delivering end-user training.



You'll demonstrate excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.



You'll have a proven ability to work in a complex Salesforce environment, using strong problem-solving skills to identify root causes.



You'll show eagerness to learn and grow, with a proactive and positive "can-do" attitude.



So, why choose us?



We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide:

we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.



Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.



Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!



Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.



Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:

Travel insurance



Health insurance



Life Insurance



Company subsidised pension



25 days annual leave



Short term incentive plan



Employee reward and recognition scheme



Flexible working opportunities



Competitive family and parental leave programme



Employee Assistance Programme



Fitness reimbursement scheme



Volunteering leave



Online learning and training opportunities



Professional membership



Work anniversary leave



Apply today and let's go great places together!



#LI-Hybrid