Job Description

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Salesforce Business Analyst (Telco) in City of London, London
Location City of London, London
Salary Negotiable
Contract Contract
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Salesforce Business Analyst (Telco)
6 Months
600 per day (Inside IR35)
Hybrid - 2 days per week on site in London
My client are looking for a Senior Business Analyst who MUST HAVE experience in the telecoms industry, to join their team on an initial 6-month contract.
On the job details-
Work closely with senior business & technical stakeholders to define E2E scope and produce the Product, Proposition, Customer Experience & Enterprise requirements
Work closely with senior business & technical stakeholders to define customer & technical data migration strategies
Challenge Business & Technical stakeholders & expectation to pivot towards a Salesforce OOTB model in asks varing from small change to large strategic programmes
Ensure strategic programme backlogs & phasing aligns with cross portfolio expectation & delivers optimal value to not only your own programme of work but also alternative Sky Business priorities
Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision)
Build strong, collaborative working relationships with all includes from Senior Technology & Business leadership through to technical & operational staff
Ensure integrity of the solution scope throughout the delivery lifecycle
Own initiative E2E scope outputs to leadership teams highlighting business value and potential challenges or constraints that might impact the business case. Champion E2E scope and be seen as the 'Go to Person'.
The ideal candidate will have the below experience-
Significant experience as a lead or senior analyst within a telecommunications environment
Significant experience regularly presenting E2E scope and solutions to senior business & technical stakeholders
Proven experience cross channel experience (Direct, Digital, API)
Deep understanding & knowledge of Salesforce Products focusing on Communications, Service, Sales, Experience & Marketing Cloud
Proven experience of large scale CRM transformations into a SaaS model maintaining COTS principle including defining & managing a migration strategy
Proven experience of managing complicated intra & external programme dependencies across Business & Technical teams
Proven experience of utilising Salesforce eco system & OOTB integrations to achieve key strategic goals
Proven experience of decomposing & managing large complex multi-phased programmes from initiation to delivery maintaining constant support throughout each phase to internal technology facing teams & external business, operational & support teams
Proven experience in all phases of delivery including supporting complex technical & customer trialling and go-live/maintenance support thereafter
Disclaimer
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job reference 127579_1753368004
Date posted 24 July 2025
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Ethan Winter
Account Consultant
+44 (0)2392 228 229
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